Onboarding and Fraud Executive

5 months ago

London, United Kingdom The Bike Club Full time

Are you ready to join the Bike Club adventure? We're on the lookout for a onboarding & fraud executive to support the onboarding of new customers (ensuring the right customers join the club). Based in London, this role will support building out an onboarding team whilst having interaction with other teams including operations & finance.

Bike Club Introduction
At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany, Austria, Spain and The Netherlands.

Tasks
- Analyse and process all inbound orders, performing checks (Credit Checking etc) prior to dispatch
- Monitor and execute onboarding, screening customers against internal fraud metrics to independently determine if they are fraudulent or legitimate orders.
- Communicate effectively with the team by:
1. Investigating anomalies of what could potentially include fraud; growing the knowledge base within the team on fraud and associated behaviours found.
2. Document evidence, findings, and recommendations.
3. Work with peers and other departments to communicate fraud trends and ensure monthly reporting is completed on time
- Independently resolve problems that require in depth investigation and maintain compliance.
- Maintain or exceed established standards for customer service, and resolve complex issues independently.
- Assist in maintaining basic ecommerce duties including checking and reattempting failed payments, cancelled mandates and chargeback handling.Assist in adhoc fraud and payments requests from other internal departments when required

**Requirements**:
This role has reporting requirements monthly, so it is helpful if you have a basic understanding of Microsoft Excel. It is also important to have strong time management skills for ensuring monthly reporting requirements are achieved.

**Benefits**:

- 26 days annual leave plus bank holidays. Additional days holiday for every year worked.
- 3% Pension contributions (salary sacrifice on basic pay)
- Central London office
- Enhanced maternity and paternity leave
- Regular social events during office hours
- £30/month discount towards Bike Club subscription and products
- Cyclescheme
- Nursery Benefit

Ready to take your career into a higher gear with Bike Club? We’re keen to pedal forward with you on our team

  • Executive Director of Fraud Prevention

    2 weeks ago

    London, Greater London, United Kingdom Harnham Full time

    Job Description:The company is looking for an experienced Head of Fraud Analytics to join their team in London. About the Role:This is an exciting opportunity to work with a FinTech company that is growing rapidly. The successful candidate will be responsible for developing fraud and prevention strategies, analysing large amounts of customer data, and...

  • Head of Onboarding

    5 months ago

    London, United Kingdom Sumsub Full time

    **Sumsub** is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,000 clients across...

  • Administrator, Fraud Advisory

    6 months ago

    London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

    **Administrator, Fraud Advisory Panel** **London** **Hybrid working 2 days in the office and 3 from home.** **Permanent** **Full time** **£27,000pa depending on experience** **Join our team as the Administrator** The Fraud Advisory Panel is the voice of the counter-fraud profession, committed to tackling fraud and financial crime. We strengthen fraud...

  • Client Onboarding Associate

    6 months ago

    London, United Kingdom RJ O'Brien Full time

    **Job Title**:Client Onboarding Associate **Business Unit**:Account Opening Team **Location**:London **Reports To**: Manager, Client Onboarding **Position Summary**: To on-board both to the books of R.J. O’Brien Limited and R.J. O’Brien France S.A.S, as required. **Duties and Responsibilities**: Responsibilities include, but are not limited to: -...

  • Head of Fraud

    4 weeks ago

    London, United Kingdom Sanderson Full time

    Head of Fraud/Financial Crime Industry: BankingHybridCompetitive Package Role overview: We are recruiting for a senior leadership position responsible for overseeing fraud management and financial crime prevention within a prominent organisation. The role will involve leading a dedicated team, developing fraud prevention strategies, and ensuring ...

  • Onboarding Executive

    5 months ago

    London, United Kingdom LegalAndGeneral Full time

    **Company Description** The world of investment is changing. Our vision at **Legal & General Investment Management** is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our...

  • Head of Fraud

    3 weeks ago

    South London, United Kingdom Sanderson PLC Full time

    Head of FraudIndustry: InsuranceHybridCompetitive PackageRole overview: We are recruiting for a senior leadership position responsible for overseeing fraud management and prevention within a prominent organisation. The role will involve leading a dedicated team, developing fraud prevention strategies, and ensuring compliance with regulatory requirements....

  • Head of Fraud

    3 weeks ago

    South London, United Kingdom Sanderson PLC Full time

    Head of Fraud/Financial Crime Industry: BankingHybridCompetitive PackageRole overview: We are recruiting for a senior leadership position responsible for overseeing fraud management and financial crime prevention within a prominent organisation. The role will involve leading a dedicated team, developing fraud prevention strategies, and ensuring compliance...

  • Onboarding Executive

    5 months ago

    London, United Kingdom LegalAndGeneral Full time

    **Company Description** The world of investment is changing. Our vision at **Legal & General Investment Management** is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our...

  • Fraud Prevention Consultant

    3 days ago

    London, United Kingdom CAPITEX Full time

    About the Client:Our client is a leader in the pet insurance industry, working tirelessly to ensure pets receive the best care while maintaining financial integrity. They are now looking to build a comprehensive Fraud Prevention Program and require a dedicated Fraud Prevention Consultant to mentor our Capitex Early Careers interns, develop training, and...

  • Fraud Strategy Manager

    18 hours ago

    London, United Kingdom InterQuest Group Full time

    InterQuest are supporting a well-established International bank offering savings, payments, lending, insurance and many more products. The candidate will be an experienced Fraud Strategy Manager with a background in Payment fraud management and strategy implementation and optimisation. Position Overview Design, implement, and enhance strategies to combat...

  • Global Head of Fraud

    5 months ago

    London, United Kingdom Wirex Full time

    **ABOUT US** We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them - like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme. Our vision is a...

  • Head of Fraud Analytics

    4 weeks ago

    London, United Kingdom Harnham Full time

    Job DescriptionHEAD OF FRAUD£120,00LONDONTHE COMPANY This company is an exciting FinTech that are on a great growth trajectory. They have exciting plans for the next few years and are looking for an experienced candidate to help them on their journey. The business are expanding globally and this role offers the chance to help with this whilst having a very...

  • Senior Fraud Management Director

    4 weeks ago

    London, Greater London, United Kingdom Sanderson PLC Full time

    Job Overview:We are seeking a highly skilled Senior Fraud Management Director to lead our fraud management and financial crime prevention efforts. The ideal candidate will have a strong background in fraud prevention and management, with experience in developing and implementing effective counter-fraud strategies.Key Responsibilities:Develop and implement a...

  • Client Onboarding Executive

    5 months ago

    London, United Kingdom TWM Solicitors LLP Full time

    **The Firm** Established in 1799, TWM Solicitors LLP is a leading South East law firm with approximately 220 people across offices in Surrey and SW London. We are a full service firm - for private clients we are renowned for family law, residential property, tax planning, trusts, wealth management and wills and probate. For business clients we have teams...

  • Risk and Fraud Analyst

    3 weeks ago

    London, Greater London, United Kingdom Adyen Full time

    About the RoleAdyen is seeking a highly motivated Risk & Fraud Specialist to join our team in London. As a Risk & Fraud Specialist, you will be responsible for educating and training on reducing fraud and chargebacks internally and externally. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card...

  • Risk and Fraud Expert

    4 weeks ago

    London, Greater London, United Kingdom Adyen Full time

    About the RoleAdyen is seeking a skilled Risk and Fraud Specialist to join our team in London. As a Risk and Fraud Specialist, you will be responsible for educating and training on reducing fraud and chargebacks internally and externally. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card...

  • Risk and Fraud Analyst

    4 weeks ago

    London, Greater London, United Kingdom Adyen Full time

    About the RoleAdyen is seeking a highly motivated Risk & Fraud Specialist to join our team in London. As a Risk & Fraud Specialist, you will be responsible for educating and training on reducing fraud and chargebacks internally and externally. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card...

  • Fraud Strategy Manager

    1 week ago

    London, United Kingdom InterQuest Group Full time

    InterQuest are supporting a well-established International bank offering savings, payments, lending, insurance and many more products. The candidate will be an experienced Fraud Strategy Manager with a background in Payment fraud management and strategy implementation and optimisation.Position OverviewDesign, implement, and enhance strategies to combat...

  • Fraud Strategy Manager

    5 days ago

    London, United Kingdom InterQuest Group Full time

    Job Description InterQuest are supporting a well-established International bank offering savings, payments, lending, insurance and many more products. The candidate will be an experienced Fraud Strategy Manager with a background in Payment fraud management and strategy implementation and optimisation. Position Overview Design, implement, and enhance...