Medical Receptionist

3 weeks ago


Norwich, United Kingdom Hellesdon Medical Practice Full time

We are a busy Medical Practice, due to expansion we are seeking to recruit 1 part-time medical receptionists to join our friendly reception/administration teams.

Medical Practice and/or systmone experience is preferable but training will be provided.

We hours we are looking for are
- 20.5 hours split over 3 days (day 1 - 8:30-13:30, day 2 - 8:30-18:30 and day 3 - 8:30-16:00)

Duties and responsibilities to include:
Be aware that the reception team is the first point of contact for patients and visitors to the practice and therefore ensure that everyone is dealt with in a friendly, professional manner.

Dealing with patient enquiries either face to face, on the telephone of via electronic messages

Ensure efficiency of appointments within the practice by accurately recording information within the computerised booking system.

Act as a reference point for patients with queries, liaising where necessary with administration colleagues and health professionals.

Responding to patient requests for home visits, obtaining all the necessary information and accurately recording them in the practice records.

Follow established procedures for patients eligible for hospital transport.

To be aware of the confidential nature of the role and to treat all information in the strictest of confidence.

Ensure that medical information is not divulged to any unauthorised person. When using the reception computer terminal the receptionist is to ensure that the medical record of a patient is not visible to onlookers.

Registrations of new patients - computer data entry and medical records.

Process patients change of address/person circumstances - computer data and medical records (have knowledge of practice area).

Ensure that all correspondence, results, reports etc are scanned in the patient’s clinical medical records as soon as possible.

Retrieve and file medical records ensuring great care is taken to avoid the possibility of misfiling.

Receive and make calls in line with established protocols ensuring that everyone spoken to is dealt with in a courteous and professional manner.

Responsibility for the day to day processing of prescriptions
- Deal efficiently with patient /outside agencies’ requests for repeat medication making sure that deadlines are met and prescriptions are available within published timescales

The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members

Communicate effectively with patients and carer Recognize people’s needs for alternative methods of communication and respond accordingly

Work remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: £11.13 per hour

Expected hours: 20.5 per week

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person

Application deadline: 14/04/2024



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