Team Leader

6 months ago


London, United Kingdom Market Hire Full time

**Why Choose Market Hire**:

- **Global Impact**:

- Contribute to our international success as we bridge connections between the US and the UK.
- **Innovative Environment**:

- Thrive in an environment that values innovation, cutting-edge technology, and continuous improvement.
- **Diverse Team Culture**:

- Join a diverse and inclusive workplace where your leadership skills will shape a collaborative and empowering team culture.
- **Career Growth Opportunities**:

- Market Hire is committed to the professional development of its employees. Take advantage of growth opportunities as you advance your career with us.

**Key Responsibilities**:

- Lead and inspire a team of call centre agents to achieve performance targets and exceed customer expectations.
- Provide coaching, mentoring, and ongoing training to ensure team members reach their full potential.
- Monitor and analyze team performance metrics, implementing strategies for improvement.
- Collaborate with other departments to streamline processes and enhance overall operational efficiency.
- Handle escalated customer inquiries and ensure swift resolution.

**Qualifications**:

- Proven experience in a call centre leadership role.
- Strong communication and motivational skills.
- Ability to analyze and interpret performance metrics.
- Exceptional problem-solving and decision-making abilities.

**How to Apply**:
Join Market Hire as we redefine customer service excellence. Your leadership will be the driving force behind our success. We look forward to welcoming you to our team

**Salary**: From £40,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person



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