Customer Service Representative

4 months ago


Kenilworth, United Kingdom Imperial Essences Limited Full time

**Who We Are?**

Imperial Candles is the leading jewellery candle brand in the UK. We don't just create candles—we craft experiences Our UK-based team specialises in soy-scented candles and bath products, each with a hidden jewel surprise. Our mission? To light up lives with the ultimate gift experience.

**What’s the role?**

We're looking for a bubbly, dynamic, and trustworthy Customer Service Representative who can sprinkle magic on our customer service experience. If you're ready to don many hats, dive into new learning experiences, and have a passion for social media, you might just be the chosen one

**Responsibilities**
- Be the voice and heart of Imperial Candles, delivering stellar customer service that dazzles and delights our customers.
- Become the social media maestro, crafting engaging responses that make our platforms like Facebook, Instagram, and TikTok buzz.
- Oversee and facilitate the order and delivery process using retail management systems such as Gorgias, Shopify, and Mintsoft.
- Channel customer insights and feedback into a fountain of ideas for the team for constant awesomeness.
- Provide customer service to our Ambassador team, contribute to training, and actively participate in our Facebook Group discussions.
- Coordinate with the warehouse team and couriers as needed.
- Perform administrative tasks with accuracy and attention to detail.
- Assist in adding new products to our website that align with product launches.
- Manage and maintain accurate inventory levels for website listings.
- Assist with phone support for Imperial Candles and our sister brand.

About You
- A passion for candles, wellbeing and fashion.
- Fun and bubbly personality
- Not afraid to get your “hand dirty” and wear many hats.
- Willing to go the extra mile for customers.
- Flexible and reliable
- Team member, helpful, approachable and trustworthy.
- I prefer working within a smaller team and love the challenges that a start-up brings.
- Eager to learn.

**Who you are**:

- Great communicator.
- Positive, just do-it kind of attitude.
- Faster learner and outside-of-the-box thinker.

**Brownie points**
- Passionate about writing copy.
- Experience with writing Newsletters
- Passionate about anything Social Media.

**Benefits**:

- 28 days of Holiday per year.
- Parking on site
- Great office environment.
- Opportunity to express and see your own ideas flourish.
- Bonus Schemes.

**Experience**:

- Minimum of 1 year experience in customer service or building community on social media.

**TO APPLY**

Include three reasons you think you will be perfect for this role.

Please note - this is a full-time, in-person role in our Kenilworth Office. This is NOT a remote role. Remote applicants will not be considered for this role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Kenilworth, Warwickshire, United Kingdom Chesford Grange Hotel Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Chesford Grange Hotel. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Greet and welcome...


  • Kenilworth, Warwickshire, United Kingdom Chesford Grange Hotel Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Chesford Grange Hotel. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Greet and welcome...


  • Kenilworth, United Kingdom William Hill Full time

    **Location** Kenilworth,CV8 1HN **Salary** £10.50 **Hours** 18 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people person, you’ll love working in William Hill. What’s...


  • Kenilworth, United Kingdom Compass Group Full time

    **Customer Services Assistant - HS2-A46** - £10.90 per hour - 37.5 hours per week We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes...


  • Kenilworth, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our brand new team **for our store in Kenilworth! **This is a part time role, working 16 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** ***We are one of the UK’s fastest growing retailers and, with our ongoing...


  • Kenilworth, United Kingdom NATIONAL FARMERS UNION Full time

    **Job Title**: Customer Service Apprentice Business Services **Salary**: £16-17k (dependent upon experience) and competitive benefit package **Location**:Stoneleigh Park, Warwickshire, possible 1 day for study at home **Working Hours: 35** hours per week **Apprenticeship**: Customer Services - level 2 or 3 Do you want to gain a variety of experience...


  • Kenilworth, Warwickshire, United Kingdom Chesford Grange Hotel Full time

    About the Role:We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Chesford Grange Hotel & Spa. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Greet guests and...


  • Kenilworth, Warwickshire, United Kingdom Chesford Grange Hotel Full time

    About the Role:We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Chesford Grange Hotel & Spa. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Greet guests and...


  • Kenilworth, United Kingdom Wilko Full time

    **Customer Service Asst. Morning**: - Hourly Rate - ** 10.62** - Location - ** kenilworth** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / 5.30am-9.30am** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why...


  • Kenilworth, United Kingdom Love To Save Energy Full time

    A simple but essential admin and telephone role in a small close knit team of 20 office based people, perfect for your first job or a stepping stone to a promotion within our rapidly growing business! We are hiring 3 people to join the team here at love to save energy. We are qualifying customers to receive free heating and insulation to help them through...


  • Kenilworth, United Kingdom Waitrose Full time

    **Duties and Responsibilities**: Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply. You’ll be the friendly face of our business - the helpful driver who delivers the unique blend of Waitrose quality and outstanding service right to our customers’ doors. When you’re not out and about you’ll be...


  • Kenilworth, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our brand new team for our store opening in **Kenilworth**! These are **part-time positions** working in our Customer Service, Replenishment and Shop Floor departments.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been...


  • Kenilworth, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our brand new team **for our store opening in Kenilworth! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** ***We are one of the UK’s fastest growing retailers and, with our...


  • Kenilworth, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** kenilworth** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / Monday-Saturday 8am-6.30pm** **Sunday 8am-4.30pm** **fully flexible** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with...


  • Kenilworth, Warwickshire, United Kingdom PCP - West Midlands Full time

    Join Our Team as a Dining Experience SpecialistAt PCP - West Midlands, we are seeking enthusiastic individuals to become a part of our vibrant team. As a Dining Experience Specialist, you will be the welcoming presence that our patrons remember. Your in-depth knowledge of our menu will allow you to suggest delightful options to our guests.We pride ourselves...


  • Kenilworth, Warwickshire, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Summary:AMR - Specialist Property Recruiters is seeking an experienced Property Sales Negotiator to join their successful team. As a key member of the team, you will be responsible for generating and attending viewings, meeting and greeting customers, and negotiating offers.Key Responsibilities:Generate and attend viewings to showcase properties to...


  • Kenilworth, Warwickshire, United Kingdom AMR - Specialist Property Recruiters Full time

    About the Role:AMR - Specialist Property Recruiters is seeking an experienced Property Sales Negotiator to join their successful team. As a key member of the team, you will be responsible for generating and attending viewings, meeting and greeting customers, and negotiating offers.Key Responsibilities:Generating and attending viewings to showcase properties...


  • Kenilworth, Warwickshire, United Kingdom AMR - Specialist Property Recruiters Full time

    About the Role:AMR - Specialist Property Recruiters is seeking an experienced Property Sales Negotiator to join their successful team. As a key member of the team, you will be responsible for generating and attending viewings, meeting and greeting customers, and negotiating offers.Key Responsibilities:Generating and attending viewings to showcase properties...


  • Kenilworth, United Kingdom The Future Works Full time

    **England, Warwickshire, Kenilworth - £50,000 - £55,000 per annum****: Posted: 14/03/24 Description: We are pleased to assist a highly valued client with their recruitment for this new created role of Head of Customer Excellence. Excellent opportunity to join a long-standing organisation and the company who highly promotes wellbeing of their employee's...


  • Kenilworth, Warwickshire, United Kingdom Stonewater Full time

    About the RoleWe are seeking a credible and talented leader to join our Housing Senior Leadership Team as a Customer Experience Director. In this role, you will be responsible for ensuring that customer feedback, insights, and learnings are fully leveraged to shape the strategic, operational, and policy framework for the Customer Experience (CX)...