Customer Service Representative

6 months ago


Kenilworth, United Kingdom Imperial Essences Limited Full time

**Who We Are?**

Imperial Candles is the leading jewellery candle brand in the UK. We don't just create candles—we craft experiences Our UK-based team specialises in soy-scented candles and bath products, each with a hidden jewel surprise. Our mission? To light up lives with the ultimate gift experience.

**What’s the role?**

We're looking for a bubbly, dynamic, and trustworthy Customer Service Representative who can sprinkle magic on our customer service experience. If you're ready to don many hats, dive into new learning experiences, and have a passion for social media, you might just be the chosen one

**Responsibilities**
- Be the voice and heart of Imperial Candles, delivering stellar customer service that dazzles and delights our customers.
- Become the social media maestro, crafting engaging responses that make our platforms like Facebook, Instagram, and TikTok buzz.
- Oversee and facilitate the order and delivery process using retail management systems such as Gorgias, Shopify, and Mintsoft.
- Channel customer insights and feedback into a fountain of ideas for the team for constant awesomeness.
- Provide customer service to our Ambassador team, contribute to training, and actively participate in our Facebook Group discussions.
- Coordinate with the warehouse team and couriers as needed.
- Perform administrative tasks with accuracy and attention to detail.
- Assist in adding new products to our website that align with product launches.
- Manage and maintain accurate inventory levels for website listings.
- Assist with phone support for Imperial Candles and our sister brand.

About You
- A passion for candles, wellbeing and fashion.
- Fun and bubbly personality
- Not afraid to get your “hand dirty” and wear many hats.
- Willing to go the extra mile for customers.
- Flexible and reliable
- Team member, helpful, approachable and trustworthy.
- I prefer working within a smaller team and love the challenges that a start-up brings.
- Eager to learn.

**Who you are**:

- Great communicator.
- Positive, just do-it kind of attitude.
- Faster learner and outside-of-the-box thinker.

**Brownie points**
- Passionate about writing copy.
- Experience with writing Newsletters
- Passionate about anything Social Media.

**Benefits**:

- 28 days of Holiday per year.
- Parking on site
- Great office environment.
- Opportunity to express and see your own ideas flourish.
- Bonus Schemes.

**Experience**:

- Minimum of 1 year experience in customer service or building community on social media.

**TO APPLY**

Include three reasons you think you will be perfect for this role.

Please note - this is a full-time, in-person role in our Kenilworth Office. This is NOT a remote role. Remote applicants will not be considered for this role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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