Customer Service Advisor

3 weeks ago


Waterloo, United Kingdom ClearCourse Full time

Career Level: 11S Intermediate- Posting Date: 8 Mar 2024Are you looking for a Customer Service role without having to be on the phone the whole time?

Do you fancy a role in which you don’t have to be at your desk all the time?

In this case, the** **Fulfilment and Customer Support Assistant role that we have open would be the chance for you to make that dream come true.

You’ll be working for Giftpro, part of ClearCourse. Giftpro sells gift vouchers, event tickets, and products, it’s a powerful eCommerce platform for hospitality businesses. Having said that, your role would be to pick up and pack gifts in the morning (that would be 75% of the job) and then deal with customer queries in the afternoon.

When we are seeking new ClearCoursers to join our team, we are focused on their energy, expertise, and empathy. And, if you’re ticking those boxes, then we’d love to welcome you.

Here is a list of benefits you will have access to:

- Life Assurance and private medical cover with a cash plan
- Group Income Protection and enhanced Company Pension
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
- Hybrid-working model with 25 days annual leave
- Day off on your birthday
- 24/7 employee assistance program including Peppy Health App
- Bike to Work Scheme
- Generous Recruitment referral scheme
- Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers

A typical day would be to:

- Set up and run multiple voucher print runs each day
- Carry out the packing process of each postal order in a timely manner
- Franking of the daily post and running the end-of-day processes
- Responsible for ensuring all postal orders are dispatched on time and correctly
- Assist with the restocking of stationery and customer merchandise
- Assist with receiving, unpacking, and storing deliveries of stock
- Complete monthly stocktakes accurately and efficiently
- Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately
- Support customers with their queries in relation to our products in a timely and professional manner
- Prioritise, organize and shift focus to get the job done
- To learn and understand the operating systems/software that the company’s products run on
- Look to upsell other ClearCourse products and services at every appropriate opportunity.
- Work with our customers to create gift voucher websites

To succeed, you’ll have previous experience in a customer service role. You can think on your feet, you’re a quick learner, and can multitask. You are very organized and work methodically. Most importantly, you enjoy working on your own at a fast pace.

This is an office-based role working 37.5 hours per week and you’ll be based at our Lymington office Monday to Friday 9 am to 5:30 pm.

**Why ClearCourse?**

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.


  • National Lead

    2 days ago


    Waterloo, United Kingdom Circle Health Group Full time

    **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have an opportunity for a National Lead - Infection Prevention & Control to join their team of staff in the National Clinical Team based in our Head Office in...


  • Waterloo, United Kingdom Carlton Recruitment Full time

    **The Facilities Coordinator will oversee the day-to-day performance monitoring and reporting of the mechanical and engineering services contractors ensuring that services are delivered in accordance with KPIs.** **Key responsibilities as a**Facilities Coordinator** - Answer and co-ordinate reactive repairs relating to the hard services - Keeping customers...


  • Waterloo, United Kingdom Target Connect Full time

    Job Title: Sales & Marketing Assistant Do you consider yourself a **Go Getter**? Are you an ambitious person _**with average skills but an above average desire**_? Do you love competition or have played competitive level sports? If the answer **is yes**, then you truly understand the value of working well in a team, you could be a part of the fastest...

  • Barista

    6 days ago


    Waterloo, United Kingdom Admiral recruitment Full time

    We are currently looking for agency's baristas for some of our exclusive clients based in Central London. Strong barista skills, a love of coffee and the business, and a desire to advance within the organisation are requirements for the perfect individuals. We're searching for proactive baristas who are warm-hearted, have a positive attitude, and have an eye...

  • Clinical Assistant

    1 month ago


    Waterloo, United Kingdom InHealth Full time

    **Job title**:Healthcare/Clinical Assistant **Salary**:From £19,500 depending on experience **Hours**:Monday-Sunday, 36 hours per week, 3 x 12 hour shifts,on a rota shift pattern **Location**: Waterloo **Introduction**: InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully...


  • Waterloo, United Kingdom Charity Talent Full time

    Charity Talent are recruiting for a talented **Temp Programme and Engagement Assistant.** Are you a talented **Programme and Engagement Assistant**, or are you striving to be one? Can you demonstrate that you can assist with internal and external communications for a specific campaign? If so then you could be perfect for my client, a Hospice Charity based...

  • Fm Co-ordinator

    4 weeks ago


    Waterloo, United Kingdom Bouygues Energies & Services UK Full time

    **FM Co-ordinator - Meetings & Events**: Bouygues Energies & Services Solutions - Waterloo (Becket House) Bouygues Energies & Services currently has an exciting opportunity for an experienced FM Co-ordinator (Meetings & Events) from a strong events or concierge background to join our facilities team at our head office in Waterloo. This is a permanent...

  • Catering Assistant

    1 month ago


    Waterloo, United Kingdom Bouygues Energies & Services Solutions Full time

    Bouygues Energies and Services currently has an exciting opportunity for a Catering Assistant to work within our catering team at King’s College London in Waterloo. This is a maternity cover position working 40 hours p/week, 8 hours per day (rostered for 9 hours with a 1 hour unpaid break) to be completed typically between 07:00 and 19:00 (please note...

  • Housekeeper

    1 month ago


    Waterloo, United Kingdom The Lake House Full time

    Are you looking to work in a stunning waterfront venue? Then we wish to hear from you! The Lake House is currently looking for a Housekeeper. We offer a supportive working environment with great rates of pay, training and development opportunities, and discounted meals on duty. **Flexible working hours **with a mixture of both weekday and weekend work...

  • Housekeeper

    1 month ago


    Waterloo, United Kingdom The Lake House Full time

    Are you looking to work in a stunning waterfront venue? Then we wish to hear from you! The Lake House is currently looking for a Housekeeper. We offer a supportive working environment with great rates of pay, training and development opportunities, and discounted meals on duty. **Flexible working hours **with a mixture of both weekday and weekend work...

  • Bartender

    1 month ago


    Waterloo, United Kingdom The Lake House Full time

    **Job brief** Are you looking to work in a stunning waterfront venue? Then we wish to hear from you! The Lake House is currently looking for Barista by day and a Bar tender by night. Can you make a great coffee and a spectacular cocktail? We are looking for an enthusiastic Bartender / Barista to provide an excellent guest drinking experience. **Flexible...

  • Floor Staff

    4 weeks ago


    Waterloo, United Kingdom The Lake House Full time

    At The Lake House we give our people time, time to be themselves, time to develop their skills, time to feel part of something good, time to talk and time to grow. We believe by investing time in our people, our communities and our business we will develop an exceptional place to work. The primary role as a member of floor staff is to provide excellent...


  • Waterloo, Merseyside, United Kingdom IMI Thompson Valves Full time

    Finance Supervisor Poole, BH17 7EF - Hybrid working arrangements are available Contract: Full time, Permanent 25 Days Holiday (Christmas Shut Down), 8% Pension Contribution, 5x Death in Service, Sharesave Scheme, Health Cash Plan, Cycle to Work Scheme, Bippit - Financial health Check and Guidance, EAP, Onsite Physio and Massage, Work Wear IMI plc is at the...


  • Waterloo, Merseyside, United Kingdom IMI Thompson Valves Full time

    Finance Supervisor Poole, BH17 7EF - Hybrid working arrangements are available Contract: Full time, Permanent 25 Days Holiday (Christmas Shut Down), 8% Pension Contribution, 5x Death in Service, Sharesave Scheme, Health Cash Plan, Cycle to Work Scheme, Bippit - Financial health Check and Guidance, EAP, Onsite Physio and Massage, Work Wear IMI plc is at the...

  • University Cleaner

    1 month ago


    Waterloo, United Kingdom Bouygues Energies & Services Solutions Full time

    Bouygues Energies and Services currently has an opportunity for an experienced Office Cleaner to work within our Facilities team at Kings College London in Waterloo ON A CASUAL BASIS. As this is one of our key sites, we offer a highly competitive hourly rate. This is a casual role working on an ‘as and when required’ basis between 06:00 and 22:00, Monday...

  • Lettings Manager

    22 hours ago


    Waterloo, United Kingdom Entwistle Green Full time

    Lettings Manager OTE: £37,000 - Uncapped Commission - Car Allowance We’re looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Crosby on a Fixed Term Contract. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to...

  • University Cleaner

    4 weeks ago


    Waterloo, United Kingdom Bouygues Energies & Services UK Full time

    **University Cleaner**: Bouygues Energies & Services Solutions - Waterloo (KCL) Bouygues Energies and Services currently has an opportunity for an experienced Office Cleaner to work within our Facilities team at Kings College London in Waterloo. As this is one of our key sites, we offer a highly competitive hourly rate. This is an excellent opportunity for...


  • Waterloo, United Kingdom Bouygues Energies & Services Solutions Full time

    Bouygues Energies and Services is a global contractor which currently has an exciting opportunity for an experienced Helpdesk and Reception Administrator to work within our Facilities team at King's College London University based in Waterloo. This is an excellent opportunity for an individual looking to further their career in FM by gaining experience in a...

  • Catering Assistant

    2 days ago


    Waterloo, United Kingdom Bouygues Energies & Services UK Full time

    **Catering Assistant**: Bouygues Energies & Services Solutions - Waterloo (KCL) Bouygues Energies and Services currently has an exciting opportunity for a Catering Assistant to work within our catering team at King’s College London in Waterloo. This is a full-time permanent position working 40 hours p/week, 8 hours per day, 5 days from 7. Please note...

  • Catering Assistant

    2 days ago


    Waterloo, United Kingdom Bouygues Energies & Services UK Full time

    **Catering Assistant**: Bouygues Energies & Services Solutions - Waterloo (KCL) Bouygues Energies and Services currently has an exciting opportunity within our Facilities and Maintenance department for a Catering Assistant to support our catering facilities at King’s College London in Waterloo. This is a permanent position working 40 hours p/week, 8...