Head of Out of Hours and Emergency Service

2 weeks ago

Solihull, United Kingdom LINNAEUS VETERINARY LIMITED Full time

**Location**:
Highlands Road, Shirley, Solihull

Hours:
Full time

Practice:
Willows Veterinary Centre and Referral Service

**JOB TITLE**: HEAD OF OUT OF HOURS & EMERGENCY SERVICE

**REPORTING TO**: HOSPITAL DIRECTOR

**AREA**:SENIOR LEADERSHIP TEAM

**Company Profile**:
Linnaeus Group is a vibrant, forward-thinking partnership of highly respected veterinary practices across the UK, comprising some of the best clinicians in the profession.

Linnaeus invest in quality practices who put patient care at the heart of everything they do. We are incredibly proud of each and every member of our diverse portfolio, from the UK’s most respected small animal referral centres to our selection of high-quality first opinion practices.

**Our Vision is**: ‘To be recognised as the UK’s leading veterinary group, committed to excellence in all that we do, delivered through high-quality practices who share a common ethos’.

**Our Values are**: Leadership with Integrity | Learning & Innovation | Lifetime Commitment to Quality Care

**Overview**

The Head of Out of Hours & Emergency Service will be responsible for the efficient and effective leadership of the hospital’s out-of-hours services. You will be responsible for managing and leading the Emergency Vet and the interns when they are working within the out of hours service. Working closely and collaboratively with the Head of Emergency Critical Care and the Internship Director who will oversee the clinical responsibilities. This role will ensure the efficient delivery of outstanding patient care for all out of hours patients. You will work enthusiastically with the senior leadership team to help maintain a happy and efficient working environment, whilst ensuring practice and group policies are always adhered to. Working alongside the hospital’s business relationship manager, you will be the main point of contact for the out of hours user practices, assisting with any queries or complaints, ensuring the clinical care of the patients matches the practice’s commitment to excellence. Alongside the Business Relationship Manager you will manage the user practice contracts and work to bond the user practices with the practice.

**Main purpose & goals**
- Work with the Senior Leadership Team (SLT) to ensure strong clinical, operational and financial performance of the out of hours service, advising the SLT on the out of hours impact of practice wide decisions and discussions
- Line-manage both the intern and emergency vet team
- Facilitate emergency referrals into the practice via the emergency phone and working closely with the discipline vet team, reception team and patient flow team to ensure a smooth through put of emergency cases.
- Work with the Internship director, the Head of Emergency Critical Care and the Head of Nursing to ensure the intern and Emergency vet team are inducted and integrated in the hospital
- Lead on the development, implementation and evaluation of the practice’s out of hours strategy including, organisational design, CPD, career progression, succession planning, internal working partnerships, efficiency and effectiveness and operating models
- Ensure all interns and emergency vets have access to clear information and guidance about their roles and responsibilities
- Ensure that there is full understanding of the practice’s core values and the Mars 5 principles
- Develop and maintain effective and professional relationships with key stakeholders internally and across the wider Linnaeus group
- Ensure that practice policies, protocols and SOP’s are developed, shared and understood by the team
- Ensure that there is Out-of-Hours input into the development and implementation of improvements within the practice to support timely clinical and managerial decision making
- Oversee and ensure the quality of the patient care, client care and user practice interaction
- Ensure that the emergency vet and intern team is organised and managed in line with the practice’s business strategy and objectives
- Working with the Internship director, the Head of Emergency Critical Care and the Clinical Director, manage the recruitment and selection of emergency vets and interns
- Ensure an appropriate, efficient and streamlined induction for all members of the team, as well as helping to identify areas of required training support
- Liaise with the SLT and Heads of Service to ensure effective lines of communication at all times

**Key responsibilities**
- Represent the Out of Hours team as a member of the SLT and play a central role in shaping an efficient and effective hospital environment through the promotion of excellent clinical standards and effective leadership of the emergency vet team and the intern team
- Ensure that clinical cases are dealt with efficiently
- Ensure that patient records are completed accurately and that all relevant patient records are communicated to the users practices in a timely fashion
- Ensure that all members of the em

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