Education Services Administrator
3 weeks ago
**Benefits**:
**37 hours per week - hybrid working from home every Tuesday and Friday**
**Early Fridays, finish half an hour early every Friday**
**Annual leave 25 days annual leave per annum (plus bank holidays).Option to buy or sell annual leave days**
**1 paid volunteer day per year to give something back to the community**
**Extra day off over the annual festive period**
**Group Personal Pension Scheme available from first day of service**
Successful and established education organisation based in Shirley, Solihull are recruiting for an Education Services Administrator to join their busy and growing enthusiastic team.My client are committed to helping their members run their businesses andgain relevant qualifications towards their careers.
The role consists of providing the co-ordination and administration for all qualifications. Supporting students from enrolment to completion and for higher education qualifications graduation.
**Day to Day duties**:
You will be responsible for ensuring the effective administration of their programmes and support to the students.
Excellent customer service to the customers and business departments.
Administration of all qualifications
Co-ordinate a variety of conflicting timetables
Customer invoicing
Provide support to all the customers
Delivery of all learning sessions either face to face or online
Manage a large amount of student and tutor correspondence
Resolve student queries and concerns
Weekend emergency contact for teaching sessions and exams on a rota basis
Support the Education Services Executive and Senior Education Co-ordinators
**Skills and Knowledge**:
Data management experience and advanced levels of IT literacy
Ability to prioritise tasks and meet deadlines whilst maintaining a high standard
Process driven
Good oral and written communication skills
Attention to detail
Flexibility and determination
Resilience, not easily deflected by obstacles
Self-motivated with a positive attitude
Deliver customer service to best of their ability
Excellent knowledge of Microsoft office packages
Good communication skills
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