Switchboard Operator

5 months ago


Bristol, United Kingdom Rock Management Services Ltd Full time

**Switchboard Operator - Bristol, Cardiff or Reading**

**Job Overview**

**Roles and Responsibilities**
- Answer all incoming telephone calls in a timely manner and to use initiative where possible to manage callers expectations.
- Signpost enquiries in line with the various companies signposting procedures.
- Direct all incoming enquiries to the correct fee-earner and/or department, take messages where they can’t be reached by telephone.
- Record telephone calls on internal Case Management System where appropriate.
- Any ad-hoc administrative duties that may arise or be assigned from time-to-time.

**Person Specification**
- Confident and clear communication skills, both verbal and written.
- A strong telephone manner and excellent interpersonal skills.
- Previous experience of using Microsoft Office packages.
- Ability to learn and efficiently use case management software.
- Excellent organisational and administrative skills with a proactive approach.
- Ability to multi-task.
- Adaptable and able to work under pressure.
- A good team player with the ability to also work well without supervision.

**Why work for RockMS?**

We are a forward thinking, dynamic company, who put their clients and employees first. We are a fun and flexible firm with good opportunities for development and career progression. We expect a lot from our employees but in return we offer:

- The ability to earn up to 30 days of holiday with years of service (standard holiday packages start at 21 days plus all bank holidays);
- Additional paid day off on your birthday.
- Ability to purchase a further 5 days of holiday each year.
- Discretionary additional holiday days given at Christmas (up to a maximum of 2 days)
- Flexible working schemes available to all employees.
- Private medical health care with the option to add optical and dental care.
- Discounted gym memberships.
- Fresh fruit baskets in each office on a weekly basis.
- Cycle to work scheme.
- Unlimited access to online based training.
- Employee assistance programme with access to physical, mental and emotional health advice & webinars, wellbeing videos and programmes, online counselling & mini health checks.

**Job Types**: Full-time, Permanent

Pay: £22,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bristol, BS2 8QF



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