Night Assistant

4 weeks ago

Bodmin, United Kingdom The Bodmin Jail Hotel Full time

**Luxury | History | Cornwall**

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories and unlimited possibilities. It’s an iconic building and we are building a brilliant team to help shape and deliver the best experience in Cornwall. The day-time tavern and night-time bistro-style restaurant, combined with the adjacent Bodmin Jail Museum, offer the chance of courtyard dining to soak up all the heritage and intrigue of this amazing property.

**Night Assistant**

Whether during waking hours or under the night sky our desire is simple, to deliver true luxury to each and every one of our guests. We can only achieve this with an outstanding team that are committed to delivering a bespoke and personal service and who thrive on being part of an amazing experience. We have an opportunity within our night team, they are the guardians of a great sleep in a safe and secure environment. Whether it’s supporting the wider team or helping guests with their overnight queries our night team play and integral part to our guests experience with their depth of knowledge, support and caring approach. Being able to offer this in our individual way is key to what sets us apart.

If you are resilient, enthusiastic and dedicated with a desire to be part of something amazing then we would love to hear from you. Our people need to be passionate about our core values of being creative in our approach, loyal with our relationships and memorable in our delivery. Our whole business relies on the enablement and trust of our team so that we build a place we are all proud of with an experience that is truly luxury.

If you have hospitality and great service at your core and can work independently to drive and develop our exacting standards, then we have a career for you. Working with us involves collaborative working across the hotel, creating an environment where we all share in learning and success with equal measures and we find happiness in supporting our wider hotel family to deliver exception to our guests.

Our backbone of attitudes and behaviours that create excellence are:

- A high level of integrity
- To be passionate about attention to detail
- Resilience to complete the work required
- To be kind and considerate always
- Confidence to speak out when needed
- To be robust in your approach to feedback and change
- Bring your whole self to work and be proud of who you are
- Remain calm under pressure
- Be collaborative and encourage empowerment and enablement
- Professional, ethical and honest always

To be successful the key qualifications and experience we need or prefer:

- Previous experience of working in a guest care position
- Experience of working in a high-paced environment
- Excellent written and verbal English
- Strong team ethics
- Demonstrable employer loyalty
- Experience of 4- star hotels (preferred)
- Experience of working with a PMS system (preferred and Oracle a distinct advantage)

In return we offer:

- An hourly rate above national minimum
- On site benefits with Company rewards and discounts
- Many career and learning opportunities

**‘Working at The Bodmin Jail Hotel really is **_Time Well Spent_** ’**

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