Night Auditor

**Night Auditor **- Bodmin Jail Hotel**

**Luxury | History | Cornwall**
- When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall._

**The Role**:
As a Night Auditor, you will play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours. Your responsibilities will include providing exceptional customer service, managing guest check-ins and check-outs, handling late-night inquiries, running the hotel’s night audit, finalising guest billing and accounts, and maintaining a secure and well-functioning environment. This role is essential for creating a positive and memorable experience for our guests and ensuring their safety.

**Responsibilities include**:

- Run night audit and change of date in the hotel’s Property Management System.
- Finalise guests’ bills and accounts.
- Manage any adjustment needed in the system including PM and PI accounts.
- Assist guests with special requests, room preferences, and any concerns they may have, working closely with the Front of House team.
- Coordinate housekeeping requests, such as extra towels, linens, or room cleaning, and assist in ensuring guest rooms are ready for the following day.

**The Benefits**
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

**The Person**
- Creates a genuine and warm atmosphere for our customers & guests.
- Is calm and work well under pressure in a high paced environment.
- Is results driven to achieve our goals and purpose.
- Ability to work overnight shifts, which may include weekends and holidays.

**Working schedule**

Night shifts, including weekends and holidays.

Full time, Part time, Casual, to be discussed at interview.

INDFOH