Project Executive

2 weeks ago

Milton Keynes, United Kingdom Ipsos Zrt. Full time

**Role overview**

This role is very important to the success of the Project Management team and the wider UK Channel Performance business. Working on a variety of mystery shopping projects, you will work closely with clients and other members of the team to ensure successful and efficient delivery and financial performance of our programmes.

As well as client, this role will work closely with our Operations and Client Success team to deliver excellence in project management.

**What will I be doing?**

You will be part of the Project Management team and a key part of ensuring your projects are successfully set up, launched, completed accurately and performing financially.

Supported by other experienced team members your key role responsibilities would include:

- Contributing to the design of the project by drafting document such as questionnaires, shopper guidelines/certifications and location files
- Testing that systems are set up correctly and working to resolve any issues with IT prior to fieldwork commencing
- Actively contributing to financial performance updates, updating project budgets and providing updates to senior team members, Finance and/or Client Success team members
- Contribute effectively to client meetings including providing agendas, follow up notes/minutes
- Briefing our Operations team or suppliers to ensure project requirements are shared accurately and correctly understood
- Supporting to resolve problems with Operations and ensuring any project documentation is updated to reflect outcomes
- Resolving data queries from our validation team on your projects
- Maintaining project timelines and documentation (internal and client facing) for approval by senior team members
- Ensuring data is checked and delivered to correct specifications
- Actively contributing to internal project reviews and when required, attending client de-brief meetings
- Ensuring client satisfaction and represent Ipsos in a professional and ethical manner at all times
- You’ll be joining an experienced team who are passionate about mystery shopping and have a creative way of constantly challenging the status quo to find smarter ways of working.

This role will initially be offered on a 1 year fixed term contract and Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.

**What do I need to bring with me?**
- An active interest in Market Research or Mystery Shopping (MS) - some MS experience would be ideal but not required
- Some experience in a client facing project management roles would be ideal - experience of client management would be essential
- Excellent communication skills, both written and verbal
- Strong organisational skills - demonstrate flexibility, with proven ability to juggle multiple tasks in order to deliver business requirements
- Able to work under pressure and meet deadlines
- Excellent attention to detail, including data checks and proofreading
- Be dedicated, taking ownership of tasks and delivering as promised to the best of his or her ability, including being error free
- Knowledge of budget management and finance
- Be a positive thinker with a can do, solution-focused attitude
- Proactive and keen to grow their own knowledge and career at Ipsos
- Good team contributor
- Willingness to learn and desire to develop a career in project management and/or mystery shopping
- Enthusiasm for the role, team and life in general

**What is in it for me?**

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers - brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

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