Customer Services Apprentice
7 months ago
Are you looking to kick start your career or grow your career in a different industry? Keen to make a difference to the lives of our customers? If you’re passionate about customer service and teamwork and want the opportunity to earn as you train for a nationally recognised qualification, we want to hear from you.
Anchor are looking for an enthusiastic and motivated individuals to complete their Level 2 Customer Service Practitioner during a 15 month Apprenticeship within our Customer Services Team.
You will be responsible for:
- Handling contact from new and existing customers, both internal and external, regarding Anchor services.
- After training and the completion of a 6 months’ probation you will handle a wide array of queries and will support your team to deliver our services through several admin tasks.
- You will have a monthly one to one sessions with your team leader, discussing the progress you have made so far and the future support you may require to fulfil your role as a Customer Service Apprentice.
The Anchor Apprenticeship programme is an exciting opportunity. Our Apprenticeship gives you the chance to step into a rewarding career in Customer Services with industry leading training and development.
We recruit based on attitude and potential rather than experience and qualifications.
You will benefit from real work experience, a competitive Apprentice salary and industry leading training towards a vocational qualification. At the same time, you can look forward to the making a real difference to the lives of our customers. You will also gain life skills confidence.
Our Apprentices are supported by a strong network of mentors, team leaders, assessors and advisors and benefit from in depth industry exposure, regular feedback and bespoke training opportunities.
**Anchor - a great place to work**
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
**A rewarding environment**
From health and happiness to finance and your career, we’ll give you all the support you need.
**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
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