Customer Service Advisor

2 weeks ago


Rochdale, United Kingdom Jo Holdsworth Recruitment Full time

These temporary roles have the potential to become permanent and are working for a well-established Rochdale-based employer, a successful leader in its sector. They are looking for **Service Experience Colleagues **to start immediately, for an initial 3-month period but these will extend and can become permanent. The role will be site-based for training and then will become hybrid working with the option to work two day or more in the office.

**Job Role**

**Responsibilities**
- Arranging delivery packages to and from store for main clients
- Dealing with a range of queries surrounding deliveries
- Offer troubleshooting support to customers.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Record keeping of customer's queries/feedback whilst holding a conversation via the telephone.
- Make relevant notes from customer interactions.
- Manage & update customer databases.
- Boost customer loyalty by offering a proper experience over the phone
- Work in a fast-paced environment to ensure excellent customer service is provided.

**Experience, skills set and/or qualifications required**
- You need to be the type of person who goes the extra mile to support customers.
- A willing attitude is very much appreciated by the team.
- Computer literate - excel knowledge is preferred
- Have an excellent eye for detail.
- Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation.
- Flexibility.
- Customer service experience is desired but not essential.
- Have very good written English and communication skills.
- Confident using the phone.
- Ability to problem solve under pressure.

**Hours: **37.5 hours 5 days over 7 with one weekend day included (ideally Tuesday / Wednesday off). Shifts are between 8am - 4pm / 12pm - 8pm / 2pm - 10pm and will rotate on a 2-week basis

**Hourly rate**: £11.84 per hour plus accrued holidays

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 3 months

**Salary**: £11.84 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Every weekend
- Monday to Friday

Ability to commute/relocate:

- Rochdale: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: SJ/CSC
Expected start date: 31/07/2023



  • Rochdale, United Kingdom Northern Employment Services Full time

    We are currently recruiting for Customer Service Advisor on behalf of a well - established online retail company based in Rochdale. This is a temp to perm vacancy with full time shifts available. Centrally located in the Castleton area of Rochdale, easily accessable via mortorway, and a short 10 minute walk from Castleton Train Station. **Customer Service...


  • Rochdale, United Kingdom MBA Group Full time

    MBA are looking for a Service Advisor to work out of our client’s prestigious Automotive Retail Centre in Rochdale. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across...


  • Rochdale, Greater Manchester, United Kingdom Fawkes and Reece Full time

    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience through customer-centric...


  • Rochdale, United Kingdom Fawkes & Reece (North) Full time

    Customer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidaysA regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.This role is responsible for delivering the best customer experience through...


  • Rochdale, United Kingdom Fawkes & Reece Full time

    **Location**: Rochdale **Salary**: £22K- £28K per Year **Contract**: Permanent **Type**: Full Time **Reference**: VAC-342389_1713449306 **Posted**: April 18, 2024 **Customer Relations Advisor** **Competitive salary/package including **company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays** *** A regional house...

  • Service Advisor

    4 weeks ago


    Rochdale, United Kingdom Alecto Recruitment Ltd Full time

    Alecto Recruitment is currently recruiting for an experienced Service Advisor within the automotive industry, based in Rochdale and the surrounding areas. Our Client is an Established Main dealership within the Automotive industry. Main duties of the role will include booking customer's cars in for service/MOT, co-ordinating the movements of the customer...

  • Customer Care Advisor

    4 weeks ago


    Rochdale, United Kingdom S4 Personnel Ltd Full time

    **Ref: 1211** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £9.50** **Dates: To start on Monday, January 09th 2023** **Main Responsibilities**: **Working Hours**: Shift Work: (7.5 hours on Monday - Friday) You will work between the hours of 08.00 - 20.00 - shifts will be allocated a week in advance **Key...


  • Rochdale, United Kingdom Building Careers UK Full time

    Customer Relations Advisor / Customer Care CoordinatorAre you passionate about delivering exceptional customer experiences in the housing sector?Do you thrive in a collaborative environment where your efforts make a real difference?If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale.The...

  • Customer Care Advisor

    4 weeks ago


    Rochdale, United Kingdom S4 Personnel Limited Full time

    **Ref: 1490** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £10.18 - £10.42** A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a successful and reliable member of the temporary customer service...


  • Rochdale, United Kingdom InHealth Group Full time

    **Please Note**: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu. Salary - 22,500 plus commission InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale. The PRC...


  • Rochdale, United Kingdom Page Personnel Full time

    We are looking for a dedicated Customer Service Sales Admin to join the team of our client. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock...

  • Customer Service

    4 weeks ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 9pm** **£11.84 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale....

  • Customer Service

    4 weeks ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **2 - 4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 10pm** **£11.28 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in...


  • Rochdale, United Kingdom Optimise By Recruitment Full time

    The Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: * Proactively engaging as a member of the...


  • Rochdale, United Kingdom Gleeson Homes Full time

    SummaryGleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative...


  • Rochdale, United Kingdom Optimise By Recruitment Full time

    The Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians.Key Responsibilities: * Proactively engaging as a member of the...

  • Collections Advisor

    7 days ago


    Rochdale, United Kingdom Northern Employment Services Ltd Full time

    Northern Employment Services are recruiting a Collections Advisor for a national leading finance provider based in the Rochdale area, helping support customers experiencing financial difficulty. **The role of Collections Advisor**: **Your Responsibilities as a Collections Advisor**: - Identifying and agreeing on appropriate and fair solutions for the...


  • Rochdale, United Kingdom Page Personnel Full time

    We are looking for a dedicated Customer Service Sales Admin to join the team of our client. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock...


  • Rochdale, Rochdale, United Kingdom Page Personnel Full time

    We are looking for a dedicated Customer Service Sales Admin to join the team of our client. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock...

  • Collections Advisor

    4 weeks ago


    Rochdale, United Kingdom BROOKE HARRISON RECRUITMENT LIMITED Full time

    **_Collections Advisor_** Our client goes the extra mile to deliver an outstanding customer experience, taking pride in everything that they do. By working together collaboratively, they proactively seek out improved ways of working, contributing towards building an innovative future! **Salary;**£20 - £27k DOE (dependent on experience) +...