Customer Relations Advisor
2 months ago
**Location**: Rochdale
**Salary**: £22K- £28K per Year
**Contract**: Permanent
**Type**: Full Time
**Reference**: VAC-342389_1713449306
**Posted**: April 18, 2024
**Customer Relations Advisor**
**Competitive salary/package including **company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays**
***
A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.
This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. You will be responsible for monitoring and tracking their internal system ensuring that all activity is processed and actioned within a proactive manor ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times
Main Responsibilities:
- Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
- Facilitate all complaint responses ensuring all information is provided by the Regional team.
- Provide detailed report on all complaints and their status in weekly meetings
- Action and issuing of all Customer Care defects received through the system, maintaining service level agreements
- Weekly status checks on all outstanding defects on jobs that are on hold.
- Ensuring all actions are completed daily
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
- Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
- Full administration and weekly updates of the 'Your Watch' database
- Producing monthly reports from the system and monthly KPI reports for Region
- Providing support to regional area offices in respect of customer queries
- Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams
- Positioning a recommend or non-recommend in line with customer's feedback and distributing this information to area offices
***
**Customer Relations Advisor - Skills & Experience**
- Essential in complaints handling and formal complaint response writing
- Experience working within a customer service role (essential)
- Experience working in a housebuilding company within a customer care role
- Team Player with excellent customer service, communication and interpersonal skills
- Professional telephone manner
- Strong written and verbal communication skills with focused attention to detail
- Good time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines
In return for your skills my client are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave. In addition, the company are passionate about developing and supporting their employees to work to the best of their potential and encourage progression from within.
-
Customer Relations Advisor
2 months ago
Rochdale, United Kingdom Fawkes & Reece (North) Full timeCustomer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...
-
Customer Relations Advisor
1 day ago
Rochdale, United Kingdom Fawkes & Reece (North) Full timeCustomer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...
-
Customer Relations Advisor
3 weeks ago
Rochdale, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: * Proactively engaging as a member of the...
-
Customer Relations Advisor
1 month ago
Rochdale, United Kingdom Building Careers UK Full timeCustomer Relations Advisor / Customer Care CoordinatorAre you passionate about delivering exceptional customer experiences in the housing sector?Do you thrive in a collaborative environment where your efforts make a real difference?If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale.The...
-
Customer Relations Advisor
3 weeks ago
Rochdale, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians.Key Responsibilities: * Proactively engaging as a member of the...
-
Customer Relations Advisor
2 days ago
Rochdale, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians.Key Responsibilities: * Proactively engaging as a member of the...
-
Customer Relations Advisor
3 weeks ago
Rochdale, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: Proactively engaging as a member of the...
-
Customer Relations Advisor
1 week ago
Rochdale, Greater Manchester, United Kingdom Gleeson Full timeGleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative...
-
Customer Relations Advisor
2 months ago
Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full timeCustomer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...
-
Customer Relations Advisor
1 day ago
Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full timeCustomer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...
-
Customer Relations Advisor
3 days ago
Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full timeCustomer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...
-
Customer Relations Advisor
23 hours ago
Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full timeCustomer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...
-
Customer Relations Advisor
3 weeks ago
Rochdale, Greater Manchester, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: * Proactively engaging as a member of the...
-
Customer Relations Advisor
1 month ago
Rochdale, United Kingdom Gleeson Homes Full timeJob Introduction We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the **Greater Manchester Region.** This role is responsible for delivering the best customer experience through customer-centric communication, advice, support...
-
Customer Relations Advisor
12 hours ago
Rochdale, United Kingdom Gleeson Homes Full timeJob Introduction We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the **Greater Manchester region.** This role is responsible for delivering the best customer experience through customer-centric communication, advice, support...
-
Customer Service Advisor
1 month ago
Rochdale, United Kingdom Huntress Full timeOur market leading client based in Rochdale are looking for an experienced Customer Service Advisor to join their business on a temporary ongoing basis. Various shifts including alternate weekends. £11.28ph. The role-- Assisting and resolving customer queries in a timely manner. - Investigating queries. - Logging all incidents on bespoke system. - always...
-
Customer Relations Advisor
3 weeks ago
Rochdale, Greater Manchester, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: Proactively engaging as a member of the...
-
Customer Relations Advisor
19 hours ago
Rochdale, Greater Manchester, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: Proactively engaging as a member of the...
-
Customer Relations Advisor
22 hours ago
Rochdale, Greater Manchester, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: Proactively engaging as a member of the...
-
Customer Relations Advisor
2 weeks ago
Rochdale, Greater Manchester, United Kingdom Optimise By Recruitment Full timeThe Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians. Key Responsibilities: Proactively engaging as a member of the...
