Customer Service
2 weeks ago
**Customer Service Adviser** - **Rochdale**
**2 - 4 Weeks Onsite Training followed by Hybrid Working Module**
**Working Hours 37.5 Hours Per Week**
**working 5 out of 7 days per week**
**Shifts will fall between the hours of 8am - 10pm**
**£11.28 per hour**
Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale. This is a fantastic opportunity to secure a unique and exciting role with one of the UK’s top 4 supermarkets that provides multiple benefits and great career prospects.
**Your role**:
- Managing and monitoring the flow of parcels around our network of 650 stores and 25 distribution centres, and collecting stock from over 100 clients
- Liaising directly with stores, depots and clients to ensure our parcel solution is operating smoothly, and delivering value to both our business and customers
- Using vehicle tracking technology to ensure that our vehicles collect and deliver our customer’s parcels at the correct time and with high accuracy
- Working closely with the team leaders to ensure that performance trends and issues are highlighted so that we constantly improve our customer experience
- Parcel investigation and incident resolution using a variety of methods to track and locate parcels that have been misplaced in our network so that our customer is not inconvenienced
**What you’ll need**:
- Experience in a customer focused contact centre preferred
- Exceptional customer service skills with the ability to communicate effectively with colleagues and management alike
- Proficient in Microsoft Office packages, computer literate and able to learn new systems
- Investigative and analysis skills
- Ability to be flexible with working hours
- High attention to detail and accuracy
You will need to be available immediately to register with us, interview at short notice and start the new role as soon as possible.
- Please note that MPeople recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this has not been successful. Mpeople wish you all the best in your job search._
**Job Types**: Full-time, Temporary contract, Temp to perm
**Salary**: £11.28 per hour
**Benefits**:
- Casual dress
- On-site parking
- Work from home
Schedule:
- 8 hour shift
**Experience**:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (required)
Work Location: Hybrid remote in ROCHDALE
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