Customer Service Advisor

4 weeks ago


Rochdale, United Kingdom CastleView Group Full time

**Role Responsibility**
- To provide our customers with exemplary service by dealing with all calls efficiently, accurately, and promptly
- To contribute proportionately to the Team’s achievements of all KPIs, as set by the Team Manager - To meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to our customers are fulfilled
- To give flexibility in working arrangements to ensure customer demands are satisfied
- To use questioning and listening skills to fulfil customer requirements and needs
- To develop and keep a thorough understanding of all products and processes
- To be able to deal with demanding situations in an empathetic and professional manner
- To keep client confidentiality always
- To be able to investigate and resolve any customer complaints delivering first-class customer service
- Our contact centre opening hours are 8am - 8pm Monday to Friday, 8:30am - 5pm Saturday and 9am - 5pm on a Sunday. You will be required to work shift patterns that fall within these hours.

We are looking for new colleagues who share our values and have the right skills in the following areas:

- Precision pace whilst working in a busy, fast-paced customer service environment with an emphasis on sales
- Empathy and taking ownership of the customer’s journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise
- Curiosity and ability to use their experience and knowledge for influencing and negotiating
- Collaboration to succeed in working to demanding targets, KPIs and deadlines whilst remaining self-motivated and driven
- Digital skills and able to articulate strengths in using typical technologies for work such as laptops and Microsoft Office.

**Shifts & Salary**

8am - 8pm Monday to Friday

8.30am to 5pm Saturday

9am to 5 pm Sunday

You will not be required to work 7 days a week. 37.5hrs will be split across the week, but will need to be able to work weekends and evening shifts.

£19,821 +commission. Salary rises as you become competent, £20,892, through to skilled, £23,035, and on to mastery, £24,462

**To Apply, send an up-to-date CV



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