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Technical Support Analyst

4 months ago

Leeds, United Kingdom National Highways Full time

Your new role

Are you experienced in providing Technical IT support? Want to work for an industry leading organisation? If so, this opportunity may be for you.

National Highways are looking to appoint a Technical Support Analyst to provide their office locations with daily onsite support for IT infrastructure, including printers, computers, peripherals and telephone equipment. The role is also pivotal to solvingsystem and/or network issues, implementing new installations, migrations and moves.

Travel to various National Highways offices is required on a regular basis therefore a driving licence is required.
What you’ll be leading on
- Perform routine maintenance on computers, monitors, peripherals and digital/IP telephone systems
- Responsible for maintaining accurate documentation of support work performed via, but not limited to, the helpdesk ticketing system
- Local travel to multiple sites will be required
- Maintaining of communications with the client/end user base, external and internal suppliers, throughout scheduled and daily support work activities
- Maintaining updated knowledge of software/hardware to assure the proper implementation and service of client workstations

To be successful
- Experience of delivery of an ICT provision in a customer facing organisation
- Instigating and managing successful internal and external stakeholder engagement to deliver positive benefits for the business
- A solid track record of delivering exceptional customer service
- Able to demonstrate an excellent knowledge of Windows 10, Microsoft Office 2016 and Office 365
- MCP qualification or equivalent essential
- ITIL V3 foundation certification desired
- Good working knowledge of networking, protocols, structured cabling and associated terminology
- Experience of managing and providing support to operational resources
- Related experience in a similar technical support role within a corporate/professional environment
- Project and Programme Management experience
- Experience of working in a customer facing environment is essential

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data andtechnology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligentvehicle and transport systems as they develop, to improve journey safety and reliability. ?

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

**Our benefits package**:

- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are
- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort
- Right to work check
- 3 year employment history references
- DBS criminal record check
- Social media and adverse journalism check
- Driving licence check (if applicable)
- Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finally

We reserve the right to close before the advertisement expires