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Technical Support Analyst

2 months ago

Leeds, Leeds, United Kingdom Jet2 and Jet2holidays Full time

About the Role

We are seeking an experienced Application Support Analyst to join our E-commerce team at Jet2 and Jet2holidays. As a key member of our team, you will be responsible for providing technical support and guidance to our E-commerce applications.

Key Responsibilities

  • Support the day-to-day operation of our E-commerce websites, ensuring that incidents are dealt with swiftly and professionally.
  • Respond to support tickets to resolve technical issues and provide guidance on best practices.
  • Have experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
  • Perform root cause analysis to debug bespoke code and websites.
  • Have strong T-SQL experience previously used for data correction and for creating and updating stored procedures.

What We Offer

  • Hybrid working arrangement, with 2 days per week in the office.
  • Annual pay reviews.
  • 26 days holiday (plus Bank Holidays).

About Us

At Jet2 and Jet2holidays, we are committed to redefining travel experiences and creating memories for millions of passengers. We are a dynamic and fast-paced company that values innovation and customer satisfaction.