Technical Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Technical Support Analyst – Leeds City Centre

Job Title: Technical Support Analyst

Location: Based in Leeds with occasional travel to other sites

Reports to: IT Manager

Hours of Work: 7.5 hours between 09:00 – 17:30 Monday to Friday with 1 hour for lunch

Salary: Up to £25,000

Job Summary:

We are seeking a highly motivated and proactive Technical Support Analyst to join our team in Leeds City Centre. As a Technical Support Analyst, you will be responsible for providing 1st and 2nd line hardware and software support to our users, including diagnosing and resolving technical issues.

Key Responsibilities:

  1. Provide technical support to users via phone, email, and in-person
  2. Diagnose and resolve technical issues with hardware and software
  3. Work with the IT Manager to continually improve the service through process and infrastructure improvements
  4. Administer accounts in Active Directory and Office 365
  5. Liaise with external and internal technical contacts on incident resolution
  6. Support the Root Cause Analysis process for significant issues
  7. Proactively investigate trends in incidents
  8. Document known errors and fixes

Requirements:

  1. Highly motivated and proactive individual with a true passion for IT
  2. Excellent communication skills, both written and verbal
  3. Ability to prioritize and respond to queries within realistic timescales
  4. Logical and methodical approach to problem solving
  5. Knowledge and understanding of Microsoft Windows desktop operating systems (Windows 7/10)
  6. Experience of Active Directory (including DNS, DHCP, Group Policy) and email administration (Office 365)
  7. Experience in supporting Desktops, laptops and printers
  8. Broad understanding of Microsoft Office applications (Office 2013/2016)
  9. Good understanding of networking including remote access

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

How to Apply:

If you are a motivated and proactive individual with a passion for IT, please submit your application, including your CV and a cover letter, to [insert contact information].



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