Customer Service Agent

3 weeks ago


Fareham, United Kingdom Brook Street Full time

Monday - Friday 8am - 4:30pm
On going temp assignment possible until Feb 2023 possible extension dependant on performance.
Start Date ASAP
Key tasks & responsibilities:
Proactively manage subsidence claims through to completion
Regularly update clients, policyholders and their agents
Assist the field team in completing reports and answering calls where necessary
Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
Maintain claims on the internal system to the highest possible standard
Manage identified and reported problems within set timescales to ensure adherence to group processes
Provide support to the Surveying & Subsidence office team in periods of extreme volume
Actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence
The above is not an exhaustive list and may change with the overall business objectives of the company.
This position would suit someone with:
Proven knowledge and understanding of Subsidence in relation to insurance claims
Knowledge or experience of managing technical building claims and the understanding of claims handling
Excellent telephone skills with the ability to always provide the highest level of customer service
Ability to demonstrate computer literacy with strong attention to detail
Articulation and good communication skills
Flexibility and adaptability, with the ability to organise own workload
The ability to work in a fast paced and changing environment



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