Service Desk Administrator

2 weeks ago


Woodbridge, United Kingdom JCW Energy Services Full time

Due to development and growth JCW Energy Services is pleased to advertise an exciting new vacancy for a service desk administrator.

In this role you will work alongside other administrative staff as part of our service delivery team. You will be primarily booking engineers and subcontractors on to new jobs raised by our clients, raising purchase orders with suppliers to procure materials and equipment for new work, creating quotations for customers, ordering parts and carrying out all other administrative duties relating to new and ongoing jobs. You will also liaise closely with our engineering team.

Your role will involve a variety of administrative tasks, including:

- Booking appointments for our engineers to visit our clients
- Raising purchase orders and placing orders with suppliers
- Creating quotes and sending these to customers
- Answering the telephone and dealing with all incoming and ongoing enquiries
- Working on Word and Excel programs - creating new or updating existing documents
- Maintaining several web-based portals
- Providing support to field based engineers
- Other daily administrative tasks
- Using all internal systems in accordance with company procedure

We are seeking a proactive, enthusiastic, self motivated individual who pays close attention to detail and takes pride in offering exceptional customer service to join and complement our existing team.

The role requires strong organisational skills, a problem solving mindset and the ability to multitask and prioritise under pressure. A strong desire to succeed and achieve is important.

Subject to successfully completing a review period of six months you will be offered a permanent contract and will progress within a successful company, learning new skills and gaining knowledge of a specialised industry.

This role involves participation in the company's out of hours rota which provides support to our customers outside of office hours. This attracts an additional payment on top of the advertised salary.

Essential requirements:
Previous experience in an admin based role.

Excellent telephone manner

Ability to multi-task in a busy environment and work under pressure

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Administrative experience: 2 years (preferred)

Work Location: One location


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