Initial Screening and Contact Officer

3 months ago

Worcester, United Kingdom Max Emerald Ltd Full time

**ABOUT THE ROLE**

**_ In this role, there will be possibilities of 30 HOUR POST AND 35 HOUR POST for the MASH Team. This is a hybrid role of 1 week out of every three weeks in office and the rest two weeks worked remotely _**_._**

**About us**

We are professional, inclusive organisation and our goal is to effect positive change through holistic evidence based practise.

Our work environment includes:

- Growth opportunities
- Wellness programs
- Work-from-home days
- Flexible working hours
- Safe work environment
- Regular social events

**JOB DESCRIPTION**

To work as part of the team in maintaining the central point of contact for members of the public and professionals referring to Childrens Social Care. Assist referrers in enquiries around wider services for children and their families via, signposting. Support the team in screening and inputting information onto social care electronic systems and in multi-agency forums within the MASH (Multi Agency Safeguarding Hub).

**Responsibilities**
The role requires the officers to be able to direct families to the right service to meet the individual needs of the child and family.

**Main Job Duties**:

- Working with some vulnerable children, young people and adults can, at times, be emotionally challenging for which appropriate support will be provided through management supervision. The post holder must be able to deal with such mental demands.
- Initial Screening Officers will be the main point of contact for members of the public and professionals, offering clear and sound advice, signposting, screening and able to direct contacts to the right service to meet the individual needs of the child and family
- Communicate effectively with range of customers, such members of the public, Head Teachers and GPs, using highly developed customer services to ensure responses are delivered in a timely and sensitive way
- Interrogating information systems, updating the computer system used by social care ensuring accuracy, following up agreed actions and providing feedback to referrers

**KNOWLEDGE, SKILLS AND ABILITIES**:
It is essential that the post holder has:

- A knowledge of Worcestershire based services for children and families including Safeguarding and Early Help services as well as relevant regional and national support available to children and their families.
- Knowledge of the relevant legislation including Data Protection and Information S haring protocols, and other legislation and protocols relating to the service (e.g. Children's Acts 1989 and 2004, Working Together 2013/15).

**QUALIFICATIONS/TRAINING & DEVELOPMENT**:

- Relevant qualification at NVQ Level 3 or equivalent.
- NVQ level 3 Promoting independence/Health and Social Care
- Relevant training and knowledge in Safeguarding and Protection of Children
- Has experience of managing highly sensitive and confidential information and able to manage this appropriately and record it accurately
- Has excellent communication skills both verbally and in writing with the ability to identify and gain key information to ascertain safeguarding concerns for children.

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