Initial Screening and Contact Officer
3 months ago
Initial Screening and Contact Officer needed with Worcestershire County Council
**Start** **Date**:
- ASAP
**Location** - Worcester
**Duration** - Initially 3 months
**Hours** **per** **week** - 30 hours or 35 hours
**Salary** - £17 ltd an hour
**Description**:
- You will be a point of contact for members of the public and professionals, offering clear and sound advice, signposting and screening the request for support that are sent to the team
- You will be able to direct families to the right service to meet the needs of the child and family.
- You will screen request for support from the public and professionals, confidently and when needed constructively challenge and deliver difficult messages
- You will maintain and update electronic systems in an accurate, concise and timely way
**What is required?**
- Excellent and proven customer service experience
- Competent and accurate in a range of IT packages and databases
- Considerable experience of providing quality assured advice and guidance to members of the public and professionals on a range of sensitive and complex matters
- Relevant qualification at NVQ Level 3 or equivalent
- Experience of managing highly sensitive and confidential information
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS;
- A specialist, dedicated Social Work consultant offering single point of contact
- Exceptional referral bonuses - £250 per referral placed in to work
- An extensive & exclusive range of Social Work vacancies across the UK
- Nationwide provider Social Work staff to over 200 local authorities.
- Payroll service twice a week.
- Ltd and PAYE payment options available.
- Annual training budget of up to £250 and continued online CPD training.
- Excellent Annual Loyalty schemes / bonuses.
- DBS disclosures provided via fast track online services free of charge.
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