Child Maintenance Service Caseworker

3 weeks ago


Falkirk, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 345967**Salary**:

- £24,273- National: £24,273**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 25Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Parklands, Callendar Boulevard, FalkirkAbout the job

**Job summary**:
**Are you an exceptional communicator? Are you passionate about delivering outstanding customer service? Do you enjoy helping others?**

**If this sounds like you, then we would love to hear from you**

This is a fantastic opportunity to begin an exciting and fulfilling career. We offer flexibility with a work life balance alongside challenge and opportunity. This could be the first step in your Civil Service career.

**Job description**:
As the UK government’s largest public service provider, DWP support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system.

CMS are a crucial part of DWP. We are responsible for all aspects of child maintenance in Great Britain and our objective is to get money to children, we do this through promoting financial responsibility, encouraging and supporting private maintenance arrangements and through the provision of a statutory maintenance service.

Our caseworkers are key to the success of CMS. You will play a pivotal role in realising our objective of getting money to children. As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children’s futures.

**What will I be doing?**
- You will have frequent direct contact with our customers and other organisations, mostly by telephone
- You will be resilient and remain professional in what can sometimes be a challenging environment
- You will obtain information from a variety of sources to make accurate decisions on liability to pay child maintenance
- You will negotiate child maintenance arrangements and payments with customers
- You will secure payments and clearly advise the consequences of non-payment
- You will take payment enforcement actions where appropriate

**Person specification**:
**What are we looking for?**
- Enthusiastic people with great communication skills, who are passionate about delivering excellent customer service
- People who are resilient, calm and level-headed. Sometimes difficult conversations with our customers are needed, and we need you to be able to successfully resolve queries in what can be difficult and sensitive situations
- People who are hardworking, who can manage a personal workload and also be great team players
- People who can gather and understand sometimes complex information to make decisions
- Digitally competent people who can use digital systems to keep accurate records and notes of any actions

**Essential Criteria**
- Excellent communication skills
- Exceptional customer service skills
- Effective decision making skills

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace

**Benefits**:
Becoming a Civil Servant and being part of our brilliant Civil Service you will have access to an abundance of fantastic benefits, including:

- Generous holiday allowance of 23 or 25 days for new starters dependent on grade based on full-time work pattern, which increases to 30 days over time, in addition to public/bank holidays
- An attractive pension Civil Service pension with an average employer contribution of over 26%
- Flexible working options, including full-time, part-time, flexi-time and hybrid working for some roles
- A culture encouraging inclusivity and diversity with a range of local and national employee networks
- A host of packages to support wellbeing and a healthy work/life balance
- Learning and development tailored to your role

This is just a snapshot of some of the benefits if you join our brilliant Civil Service. To read about our full range of amazing benefits, visit thinking of joining the civil service.

**Working Arrangements**
Whether you’re looking for part time or full time hours, we offer a variety of working patterns to suit your lifestyle.

You can choose to be contracted to work part-time or full-time hours within our standard operating hours, which are Monday to Friday 7:45am to 8pm and Saturday 8.45am to 5pm.

Full time employees will be contracted to work 37 hours per week (42 hours incl



  • Falkirk, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 261751**Salary**: - £21,688- Salary will increase from 1st April 2023 to £22,845**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Child Maintenance Group**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time,...


  • Falkirk, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 298205**Salary**: - £28,117**Job grade**: - Executive Officer- EO National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: - 5Contents Location About the job **Benefits**: Things you need to know Location -...

  • Maintenance Plumber

    2 days ago


    Falkirk, United Kingdom Blueprint Recruitment Limited Full time

    **Salary**: - £17.00 + PAYE - Hols + Pension**Start Date**: - 17/12/2023**Location**: - Falkirk**Sector**: - Mechanical Electrical**Discipline**: - Plumber**Employment Type**: - Temporary**Duration**: - 13 weeks+New job in Falkirk for a maintenance Plumber - immediate start available if you have a Basic Disclosure. £17 p/h PAYE | Static role, no...


  • Falkirk, United Kingdom NHS Scotland Full time

    A vacancy has arisen for a Maintenance Craft Assistant. Reporting to the Estates Engineering Supervisor, the Maintenance Craft Assistant will be part of the Facilities & Infrastructure Directorate’s multi skilled team working within the Estates Services Department. The post holder will assist in providing a day-to-day planned and reactive semi-skilled...


  • Falkirk, United Kingdom NHS Scotland Full time

    A vacancy has arisen for an Electrical Maintenance Craftsperson. Reporting to the Estates Engineering Supervisor, the Electrical Maintenance Craftsperson will be part of the Facilities & Infrastructure Directorate’s multi skilled team working within the Estates Services Department. The post holder will assist in providing a day-to-day statutory, planned...


  • Falkirk, United Kingdom Blueprint Recruitment Limited Full time

    **Salary**: - £13.00 + PAYE - Paid holidays + pension**Start Date**: - 19/02/2024**Location**: - Falkirk**Sector**: - Mechanical Electrical**Discipline**: - Maintenance operative**Employment Type**: - Temporary**Duration**: - tbcNew Job for a Maintenance Operative / handyman in Falkirk FK2, Scotland. Long term temp to perm | no travelling, work from...


  • Falkirk, United Kingdom NHS Scotland Full time

    An exciting opportunity has arisen for a skilled and experienced Addictions Service Caseworker initially based at HMPYOI Polmont, to work within the Substance Use & Recovery Team (SRT), who can demonstrate a commitment to providing high quality services to vulnerable offenders. As such you will bring a range of experience, delivering therapeutic...

  • Service Advisor

    Found in: Whatjobs ES C2 - 1 week ago


    Falkirk, United Kingdom Venatu Consulting Ltd Full time

    Job descriptionService Advisor, Location: Falkirk"Are you enthusiastic, reliable, organised, and hard working?""Have you got at least 1 year experience within a dealership working in the service department?""Are you looking to start a fresh within a new and supportive team?"Responsibilities: - Greet customers and provide them with a positive experience-...


  • Falkirk, United Kingdom K.E.N.E Landscape Services Ltd Full time

    KENE Landscape Services was founded in 2017 and due to portfolio growth we are requiring Grounds Maintenance Operatives. In this role you will be part of a 2 man team and responsible for maintaining both residential and commercial grounds maintenance sites to a high standard. Tasks in this role include; - Grass cutting - Strimming - Leaf blowing - Weed...


  • Falkirk, United Kingdom Falkirk Council Full time

    Job Advert St Francis' Xavier Primary School, Early Learning and Childcare Class Post ID ES2537 **PLEASE NOTE THIS POST IS OPEN TO FALKIRK COUNCIL EMPLOYEES ONLY** An exciting opportunity has arisen for a full time Senior Early Years Officer (SEYO) to act as lead practitioner in providing high quality learning experiences for children aged 3-5...


  • Falkirk, United Kingdom Cyrenians Full time

    Do you want to work outdoors, explore your creative flair, and make a real difference to your local community? If youhave a passion for growing plants and supporting people to grow this could be the perfect role for you! Would you enjoy contributing and implementing new innovative ideas in our walled garden, helping to develop a ‘growing and...

  • Service Engineer

    3 weeks ago


    Falkirk, United Kingdom VL Test systems Ltd Full time

    Service Engineer Location: Remote, with travel Salary: £35 to £45k, DOE + Van & Benefits Contract: Full Time, Permanent Benefits: A competitive package, based on experience comprising of a realistic salary,Company Van & Fuel card,Private Health Care for you and your family (available after the 6-month probationary period),Expenses paid (Expense...

  • Maintenance Engineer

    3 weeks ago


    Grangemouth, Falkirk, United Kingdom Piramal Pharma Solutions Full time

    Piramal Pharma is a world-leading developer and manufacturer of high-quality biological reagents We are expanding with our new 56 million pound facility in Grangemouth and have a need for Maintenance Engineer to support our projects. You will maintain plant and equipment to ensure it operates within qualified status, meets business needs and operates as...

  • Maintenance Engineer

    Found in: Jooble UK C2 - 3 weeks ago


    Grangemouth, Falkirk, United Kingdom Piramal Pharma Solutions Full time

    Piramal Pharma is a world-leading developer and manufacturer of high-quality biological reagents We are expanding with our new 56 million pound facility in Grangemouth and have a need for Maintenance Engineer to support our projects. You will maintain plant and equipment to ensure it operates within qualified status, meets business needs and operates as...

  • Lead Practitioner

    7 days ago


    Falkirk, United Kingdom Aberlour Children’s Charity Full time

    **Family Support** **FALKIRK** **/** **STIRLING** 37.5 hours per week, Starting salary £30,652 per annum **About Aberlour Routes Falkirk**: Routes is an evidence-based youth work programme which supports young people aged 12-26 years affected by alcohol or drug use within their family. Routes offers a mix of one-to-one and group support, along with a...


  • Falkirk, United Kingdom Aberlour Children’s Charity Full time

    **Family Support** **FALKIRK** **/** **STIRLING** 37.5 hours per week, Starting salary £26,603 per annum **About Aberlour Routes Falkirk**: Routes is an evidence-based youth work programme which supports young people aged 12-26 years affected by alcohol or drug use within their family. Routes offers a mix of one-to-one and group support, along with a...


  • Grangemouth, Falkirk, United Kingdom Carbon 60 Full time

    Working with private industry our client supply Wastewater Treatment services to businesses directly on site of their operations. Provide technical support to the operations team and review operational procedures. Provide technical training as required. Review operational performance and advise on changes during repairs or maintenance. Knowledge of,...

  • Domestic Assistant

    3 days ago


    Falkirk, United Kingdom Aberlour Childcare Full time

    **Domestic Assistant** **Family Support** **FALKIRK** Permanent, 12 hours, £19,305 per annum pro rata **About Family Support Centre, Langlees.** Aberlour Family Support Centre - Langlees works in partnership with the local community by providing a range of services which promote, positively support and strengthen the capacity of children and families...


  • Falkirk, United Kingdom Scottish Government Full time

    **Details**: **Reference number**: - 348395**Salary**: - £29,013 - £31,177- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A4**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...

  • Contract Manager

    Found in: Talent UK C2 - 3 weeks ago


    Falkirk, United Kingdom NSS Full time

    Contracts Manager at The NSS GroupPart of NSS Maintenance The Business We are a specialist services supplier. From building maintenance to window and specialist cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. Our dependable, in-house team works around the clock and across the country, setting new standards for...