IT Support Analyst
2 weeks ago
**IT Support Analyst**
**Fully remote**
**£22,000 to £25,000**
**Market leading firm**
**Great Company benefits**
**Job description for IT Support Analyst**
- Manages requests for support via a service desk ticketing system.
- Must be able to work independently and multi-task maintaining excellent client service throughout the day
- Carries out required monitoring, logging and reporting tasks, taking action on known or moderately complex problems and advising supervisor when specialist attention is required
- Answering the telephone promptly in a helpful and friendly manner, to ensure that user queries are answered, or that messages are taken and transmitted them to the appropriate person
**Job skills required for IT Support Analyst**
- Has excellent attention to detail
- Understanding and keeping the user’s needs continually in mind when taking actions or making decisions
- Is a team player
- Is willing to take on new responsibilities and challenges
**IT Support Analyst | Manchester City Centre | £22,000 - £25,000
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