IT Support Analyst

2 weeks ago


Manchester, United Kingdom Gibson Hollyhomes Full time

**IT Support Analyst**

**Fully remote**

**£22,000 to £25,000**

**Market leading firm**

**Great Company benefits**

**Job description for IT Support Analyst**
- Manages requests for support via a service desk ticketing system.
- Must be able to work independently and multi-task maintaining excellent client service throughout the day
- Carries out required monitoring, logging and reporting tasks, taking action on known or moderately complex problems and advising supervisor when specialist attention is required
- Answering the telephone promptly in a helpful and friendly manner, to ensure that user queries are answered, or that messages are taken and transmitted them to the appropriate person

**Job skills required for IT Support Analyst**
- Has excellent attention to detail
- Understanding and keeping the user’s needs continually in mind when taking actions or making decisions
- Is a team player
- Is willing to take on new responsibilities and challenges

**IT Support Analyst | Manchester City Centre | £22,000 - £25,000


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