2nd Line Support Analyst

3 weeks ago

Manchester, United Kingdom ClearCourse Full time

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:
Do you have natural problem-solving skills?

Are you the household tech support?

In this case, the 2nd Line Support Analyst role that we have open could be the chance to further your career in IT and grow in a team that would support your development.

You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhanceyour well-being.

Working in collaboration with the service desk and the technical team, you will work through incidents that have been escalated where the service desk cannot find a solution to a reported incident.

You’ll sit within a team of 12. The team members are a combination of Apprentice Support Analysts, Service Desk Analysts and Desktop Analysts and a Service Desk Manager. This means you’re not in a standalone role and you’ll get the support you need to thrive.

This is an onsite role working 37.5 hours a week from our Manchester office. Shifts can vary between 8am - 5:30pm.

To succeed, you’ll need 18 months previous experience in a technical or IT customer service role and be educated to A ‘Level standard or an equivalent IT professional certification. Passion for offering excellent customer care is a must.Understanding SQLServers is essential to thrive in this role as well as the ability to use SQL query.

Everyone will get a response.

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