Customer Support

4 weeks ago


Slough, United Kingdom MCS Rental Software Full time

**Software Support Consultant**

We’re looking for a customer support person who is based in the UK to join our team.

**The Company**

For more than 35 years, MCS Rental Software has devoted itself to making life easier for hire companies across the globe.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

**The Role**

As one of our Software Support Consultants, you will be the helping hand that our customers count on, combining your love of technology with your love of helping people.

Our small but mighty support team speaks multiple languages, helping to support our customers across the globe. Through your conversations with our customers, you will understand their needs and concerns and anticipate future questions. From dealing with customer queries to resolving and advising on technical problems helping them get the most out of our software solutions.

Most of all, as our Software Support Consultant, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others

**Why work at MCS?**

Our staff are passionate about rental We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.

Headquartered in Maidenhead, UK, ideally, we would love to have you in the office regularly each week but we understand that if you live too far from us that the work can be remote.

**Benefits**:

- 22+ days holiday rising to 25
- Private Healthcare
- Flexible benefits scheme
- Pension
- Company events

**Salary**: £30,000.00-£38,000.00 per year
- You’ve worked in a customer support role before.*
- You love technology and love to learn
- You thrive on helping others in a fast and friendly way.
- You have excellent written and spoken English to express even the most complex solutions, clearly and simply.
- You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens.
- You're also familiar with or would like to learn Microsoft SQL.
- You’re empathetic and patient. You take time to understand a customer's needs and know that patience and understanding are the most important ingredients in helping a customer with their concerns. Even the smartest people make mistakes.

**Hiring process**:

- Introductory video call with our recruiter
- Video call with our MD
- Video call with the Hiring Manager
- A role related task
- Final in person interview

**Please note: This role is only open to those who are located in the United Kingdom.**

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£38,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- IT Support: 1 year (preferred)
- SQL: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Location: Hybrid remote in Slough, SL6 3LW

Reference ID: LB0702MCGSC


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