Software Support Apprentice

3 months ago


Exeter, United Kingdom Digby Morgan Full time

summary
- _ exeter, south west_
- _ £20,475 per year_
- _ permanent_- specialism
- it- sub specialism
- support- reference number
- PR-1205986:SW
- job details

Job Title: Software Support Apprentice (Entry-Level)

Location: Exeter

**Salary**: £20,500

REF: PR-1205986:SW

Sector: IT

Do you like facts?

Fact Number 1 - Many school leavers are pushed towards university with no discernible career plan, and many decide on a career completely unrelated to their field of study.

Fact Number 2 - There is an abundance of fantastic apprenticeship opportunities, digital and otherwise. You get paid, absorb zero debt, and get a free qualification into the bargain

Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make.

**Benefits**:

- A competitive basic salary of £20,500
- Enrolled onto an apprenticeship qualification (worth in excess of £10k but of no cost to you), you'll have the fantastic opportunity to learn as you earn - setting yourself up with excellent development prospects
- Further IT and Vendor training provided in addition to the virtual learning and support included within your apprenticeship
- You'll be joining a close-knit, inclusive and social team

Role:

- Take ownership of technical customer support - setting up software for customers, and assisting them with any software and hardware issues
- Deliver prompt, accurate customer feedback, escalating unresolved issues to those appropriate
- Meticulously document all customer engagement, technical achievement and more
- Ensure customer satisfaction remains high
- Prepare accurate, timely reports

**Requirements**:

- Level 4 in Maths and English required
- It fluency, excellent communication skills
- Analytical with a problem solving mindset
- Excellent grounding in and understanding of Tech, computer systems and mobile devices

...

Job Title: Software Support Apprentice (Entry-Level)

Location: Exeter

**Salary**: £20,500

REF: PR-1205986:SW

Sector: IT

Do you like facts?

Fact Number 1 - Many school leavers are pushed towards university with no discernible career plan, and many decide on a career completely unrelated to their field of study.

Fact Number 2 - There is an abundance of fantastic apprenticeship opportunities, digital and otherwise. You get paid, absorb zero debt, and get a free qualification into the bargain

Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make.

**Benefits**:

- A competitive basic salary of £20,500
- Enrolled onto an apprenticeship qualification (worth in excess of £10k but of no cost to you), you'll have the fantastic opportunity to learn as you earn - setting yourself up with excellent development prospects
- Further IT and Vendor training provided in addition to the virtual learning and support included within your apprenticeship
- You'll be joining a close-knit, inclusive and social team

Role:

- Take ownership of technical customer support - setting up software for customers, and assisting them with any software and hardware issues
- Deliver prompt, accurate customer feedback, escalating unresolved issues to those appropriate
- Meticulously document all customer engagement, technical achievement and more
- Ensure customer satisfaction remains high
- Prepare accurate, timely reports

**Requirements**:

- Level 4 in Maths and English required
- It fluency, excellent communication skills
- Analytical with a problem solving mindset
- Excellent grounding in and understanding of Tech, computer systems and mobile devices



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