See more Collapse

Early Intervention Officer

2 months ago

Carlisle, United Kingdom The Riverside Group Full time

**Job Title**:Early Intervention Officer

**Contract Type**:Fixed Term util August 2025

**Salary**:£24,323.73 (£25,551.24 is achieved after 12 months successful performance in the role)

**Working Hours**:Full time 35 hours per week

**Working Pattern**:Tuesday to Saturday

**Location**:Carlisle

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Full Time Equivalent)
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits

**The difference you will make as an Early Intervention Officer**:
The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration.

**About you**

We are looking for someone with:

- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
- Proven track record of problem solving. Ability to remain calm in a pressurized environment.

**Job Purpose**

To support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs. To prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements.

**Role requires you to**:

- Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc
- Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments.
- Advise on how to claim benefits and grants which will support residents to make rent payments.
- Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties.
- Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes.
- Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.

**Person Specification**

**Knowledge, Skills and Experience**

**Essential**
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
- Proven track record of problem solving.
- Ability to remain calm in a pressurised environment.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
- Excellent team player who can work flexibly to meet business requirements

**Desirable**
- Experience of working in a housing environment.
- Experience of working in a debt collection call centre.

We have other current jobs related to this field that you can find below

  • Early Intervention Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title: Early Intervention Officer** **Contract Type: Permanent** **Salary: £24,323.73 (£25,551.24 is achieved after 12 months successful performance in the role)** **Working Hours: Full Time 35 hours** **Working Pattern: Monday to Friday 12.30pm to 8.00pm** **Location: Carlisle, Cumbria (Located)** **Why Riverside?** At Riverside, we’re a housing...

  • Early Intervention Officer

    3 weeks ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title: Early Intervention Officer** **Contract Type: Permanent Job role** **Salary: £22,535 per annum (£24,907 is achieved after 12 months successful performance in the role)** **Working Hours: 35 hours per week** **Working Pattern: Monday to Friday** **Location: Carlisle, Cumbria** **Why Riverside?** At Riverside, we’re a housing association...

  • Early Intervention Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**: Early Intervention Officer **Contract Type**: Permanent **Salary**: £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday 10:30am - 6pm **Location**: Carlisle **The difference you will make as an Early Intervention Officer** The...

  • Early Intervention Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**: Early Intervention Officer **Contract Type**: Permanent. **Salary**: £24,323.73 per annum (£26,778.75 is achieved after 12 months successful performance in the role) **Working Hours**: 35 hours per week **Working Pattern**: Monday to Friday 9am - 4.30pm **Location**: Carlisle, Cumbria **Why Riverside?** At Riverside, we’re a housing...

  • Early Intervention Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title: Early Intervention Officer** **Contract Type: Permanent** **Salary: £24,323.73 (£25,551.24 is achieved after 12 months successful performance in the role)** **Working Hours: Full Time 35 hours** **Working Pattern: Monday - Friday 9am-4:30pm** **Location: Carlisle, Cumbria (Located) **Why Riverside?** At Riverside, we’re a housing...

  • Early Intervention Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title: Early Intervention Officer** **Contract Type: Permanent** **Salary: £24,323.73 (£25,551.24 is achieved after 12 months successful performance in the role)** **Working Hours: Full Time 35 hours** **Working Pattern: Tuesday - Saturday 9am-4:30pm** **Location: Carlisle, Cumbria (Located) **Why Riverside?** At Riverside, we’re a housing...

  • Early Intervention Officer

    4 weeks ago

    Carlisle, United Kingdom The Riverside Group Full time

    Job title : Early Intervention Officer Contract type : Permanent Full time : 35 hours per week Salary : £22,535 (10% uplift applied after 12 months service) Working pattern : Tuesday - Saturday - hours to be agreed Location : Carlisle Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable...

  • Early Intervention Officer

    4 weeks ago

    Carlisle, United Kingdom The Riverside Group Full time

    Job title : Early Intervention Officer Contract type : 12 months Maternity Cover Full time : 35 hours per week Salary : £22,535 (10% increase after 12 months based on performance) Working pattern : Tuesday - Saturday - hours to be agreed Location : Carlisle Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has...

  • Apprenticeships and Early Careers Officer

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Westmorland and Furness Council Full time

    About this opportunityAre you looking for a role where you can make a difference, by supporting the development of early careers opportunities within Westmorland and Furness?Our Apprenticeship and Early Careers team are at the heart of ensuring we have opportunities for everyone, at all stages in their career. Our team are both ambitious and dedicated to...

  • Community Practitioner

    2 months ago

    Carlisle, United Kingdom Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Full time

    East Memory and Later Life Services (MLLS) are excited to welcome an enthusiastic, compassionate and dedicated community practitioner to our team, to support in making a significant impact on the well-being and quality of life of older adults in Carlisle and Eden. Our service are committed to providing outstanding care and support to older adults in our...

  • Housing Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Housing Officer **Contract Type**:Permanent job role **Salary**:£32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week **Working Pattern**:Hybrid **Location**:Carlisle, Cumbria **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing...

  • Income Management Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Income Management **Contract Type**:Fixed Term until 3rd August 2025 **Salary**:£28,537.21 (£29,985 is achieved after12 months successful performance in the role **Working Hours**:Full-Time 35 hours **Working Pattern**:Monday - Friday 8:00- 15:30 **Location**:Carlisle **Why Riverside?** At Riverside, we’re a housing association with...

  • Income Management Officer

    4 weeks ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title : Income Management Officer** **Contract : Permanent** **Full time : 35 hrs per week** **Salary : £26,606 (10% increase after 12 months service depends on performance)** **Working Pattern : Monday-Friday 08.00am-15.30pm** **Location : Carlisle, Cumbria Want to make a real difference to the lives of people? For over 90 years, The Riverside Group...

  • Income Management Officer-m6462

    4 weeks ago

    Carlisle, United Kingdom The Riverside Group Full time

    Income Management Officer Fixed Term Contract-12 Months Full Time 35 hrs per week Working Pattern-Monday-Friday Salary-£26,606 (10% increase after 12 months dependant on performance) Based in Carlisle Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people...

  • Office Cleaner

    2 months ago

    Carlisle, United Kingdom The Best Connection Employment Group Full time

    **Job Title**: Office Cleaner **Location**: The Best Connection Carlisle Office **Position Type**:Part-time, Flexible Hours **Salary**: £11.50 per hour **About Us**: Join our team at The Best Connection Carlisle Office, where we pride ourselves on maintaining a clean and organized workspace. We are currently seeking a reliable and experienced Office...

  • Community Practitioner

    2 months ago

    Carlisle, United Kingdom Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Community Practitioner within The Childrens Community Learning Disability and Behaviour Support Service in North Cumbria, who provide a children’s learning disability community nursing service along with an Early Intervention Service for Children with a Learning Disability and or Autism (age 2-11 years) who present...

  • Attendance Officer

    2 months ago

    Carlisle, United Kingdom St John Henry Newman Catholic School Full time

    Monday to Friday, 37 hours per week, 40 weeks per year (term time plus 2 weeks) The Attendance Officer’s role is to ensure school systems for recording and monitoring pupil attendance work effectively, reporting for whole school and sub groups, internally and externally. To liaise regularly with parent/carers on attendance issues and to encourage and...

  • Field Officer

    2 months ago

    Carlisle, United Kingdom Talentsure Recruitment Full time

    **Field Officer (Driving Essential)** **Salary: £23,065 per annum + Company Car** **Location: Cumbria, Homeworking, Field-Based (Must live in CA postcode)** **Hours: Full Time, Permanent - 37 ½ hours per week (day and night shifts required)** - **You receive a Company Car when you start!**_ Our client, a global provider for many different business...

  • Human Resources Officer

    4 weeks ago

    Carlisle, United Kingdom Realise HR Ltd Full time

    **Role**: HR Officer **Employer**: Castles & Coasts Housing Association **Location**:Carlisle (with some travel to Workington) **Employment Type**: Permanent, Full-Time, Hybrid **Salary**: Circa £28,000 **Benefits**:Up-to 8% match Pension, 25 days holiday rising to 30 days (plus banks) after 5 years service, 4 x annual salary death in service, hybrid...

  • Human Resources Officer

    2 months ago

    Carlisle, United Kingdom Realise HR Ltd Full time

    **Role**: HR Officer **Employer**: Castles & Coasts Housing Association **Location**:Carlisle (with some travel to Workington) **Employment Type**: Permanent, Full-Time, Hybrid **Salary**: £27,749 - £30,707 **Benefits**:Up-to 8% match Pension, 25 days holiday rising to 30 days (plus banks) after 5 years service, 4 x annual salary death in service, hybrid...