Casual Ticket Office Assistant

5 months ago

Chelmsford, United Kingdom Chelmsford City Racecourse Full time

As a Customer Service Representative in our ticket office you will be delivering a fantastic experience for everyone coming to Chelmsford City Racecourse, supporting visitors with your welcoming approach, and responsible for their seamless entry into the racecourse.

**Duties and Responsibilities**
- Scanning of tickets and where applicable, issuing the appropriate wristbands to those attending our racedays and events.
- Directing guests to their relevant hospitality restaurants/marquees
- Assisting customers who may require our Accessibility Buggy
- Assisting with the setting up and closing of the ticket office
- Liaising in a friendly and welcoming manner with the customers regarding the racecourse and promoting our services and events
- Manning the ticket office tills for those paying on the day. Training will be available
- Assisting with the checking in of Owners & Trainers and issuing their wristbands, vouchers and racecards, using our standalone BHA PASS system.
- Attend pre-event briefing, and ensure all information is understood.
- Attend the racecourse at given dates and times as directed by Human Resources
- Have a full knowledge of the Racecourse and the location of all facilities available.
- Have a full knowledge of our customer service policy including type of tickets available, hospitality packages and our ticket terms and conditions
- To follow and implement the Chelmsford City Racecourse Emergency Procedures should an incident take place during an event.
- Promote a high level of guest interaction and service.
- Comply promptly with any instruction given in an emergency.
- Ensure that all entrances and exits are kept clear.
- Assist guests with any queries
- Give accurate and helpful venue information, being knowledgeable about your area of work.
- Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to the Management.
- To comply at all times with Health and Safety regulations
- Any other duties that may reasonably be required by the Management of Chelmsford City Racecourse.
- Have previous customer facing experience.
- Have previous ticket office experience. Desirable but not essential
- Competent with computers and standalone booking systems. Desirable but not essential. Full training will be given.
- Ability to be flexible and adaptable
- To provide a high level of customer service
- Ability to communicate in a proactive and positive manner
- Good standards of communication and personal appearance
- Polite and courteous at all times
- Commitment to always produce good working standards
- Capable of working on own initiative
- Be self-motivated
- Be able to work well within a team

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

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