Service Administrator

3 days ago


Ashford, United Kingdom Braundton Consulting Limited Full time

**Job description** Our client based in Ashford, is seeking a Service Administrator to join their team. This is a customer service role answering calls and logging breakdowns.

Duties include:

- Answering high volume of telephone calls, logging breakdowns, and answering client queries.
- Allocating calls to engineers
- Organising engineers’ maintenance routes / booking in jobs with clients
- Dealing with emergency calls and responding with urgency in a calm and patient manner
- Chasing clients for order numbers
- Manning/ managing the helpdesk mailbox
- Using internal in house system for all administrative tasks.
- Adding Insurance reports to the internal in house system.

Experience Required:

- Ideally you will have worked in a similar role, customer service, call centre, maintenance, repair or engineer dispatch
- Client relationship management

Hours: Monday to Friday 8am-5pm

**Salary**:£22,500 - £24,000 per annum (depending on experience)

Please note: There is a DBS vetting process for this role.

Braundton Consulting is a recruitment agency recruiting on behalf of this client.


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