Data Quality Administrator

3 days ago


Chesterfield, United Kingdom IQVIA Full time

**Overview**

Within IQVIA’s UK & Ireland Healthcare division, the Insight & Feedback team are experts are developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK’s leading player in delivering health and social care survey programmes

At a local level, we work with 250+ individual NHS organisations, collecting real-time data on patient, service user and staff experience and engagement. Nationally, we run patient and staff survey programmes for NHS England & Improvement, and the devolved administrations in Northern Ireland, Scotland and Wales. And across Europe and internationally, we work with the whole life sciences industry; with all types of healthcare payers and providers; and with charities and Patient Advisory Groups.

We have a range of survey solutions we can deploy as appropriate:

- Our **Market Research & Consulting** team delivers a range of qualitative market research methodologies to gather deeper insights; and are experts at developing and testing quantitative questionnaires
- Our bespoke **Questionnaire Management Platform** is typically used for national survey programmes, usually running programmes that combine elements of paper, online, SMS and telephone surveys
- ** IQVIA Connection** allows real-time and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients’ needs, can be offered either as a fully managed service or a self-service solution.

**Our data collection methodologies**

Quality Health designs and delivers a wide range of innovative technology-enabled data collection mechanisms to gather insight from patients, service users, staff and other stakeholders, including:

- Bespoke survey app
- On-line survey platform
- SMS
- Telephone
- Paper-based surveys
- Full range of qualitative research methodologies

**Duties to include**
- To assist with the processing of incoming data including:

- Providing a comprehensive level of support, advice, and guidance to clients on all aspects of the survey programme and the prescribed protocols for drawing of the sample
- Liaising with clients both verbally and in writing to facilitate resolution of data/sampling errors
- Tracking and recording survey send out activity
- Monitoring response rates, flagging peculiarities, and deciding appropriate solution or escalation
- Storing personal data in a secure manner and ensuring its destruction at the appropriate time
- Assisting with outgoing data verification and integrity checks
- Amending and amalgamating data sets if required
- To assist with all other parts of the survey process as required.
- Collaboration with all departments within the company to achieve high levels of accuracy and the smooth running of survey mailings
- Utilize Bespoke database to receive files and create workflows

**Skills experience and competencies required**
- Excellent written and verbal communication skills
- Excellent critical and creative thinking and analytical skills
- Results and detail-oriented approach to work delivery and output
- Ability to work effectively as a team member and independently, working under mínimal supervision and managing time efficiently
- Strong communication and interpersonal skills
- Problem-solving skills


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