Technical Support Officer

3 days ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Technical Support Officer (Band 4 £25,147- £27,596)

South Devon Health Informatics Service I.T. Operations Department has the below opportunities to work with as part of the Desktop Operations Team in order to support and manage the Desktop environment and provide a high-quality service to the healthcare community.

The Desktop Operations Team require the below vacancies

1 x Permanent band 4 role to join the team to support and manage the desktop Operation workload.

**Key responsibilities of the roles are**:

- To take ownership of, and resolve, allocated Incidents and Service Requests raised by users through the IT Servicedesk
- To complete and update documentation and Wiki.
- To occasionally assist with Project Work as required by the IT Project Team

This is a technical role and substantial previous Desktop Support experience is required, ideally gained within a healthcare environment. Applicants should hold relevant technical certifications such as CompTIA A+ and experience in Windows 10. Applicants must have proven experience of supporting a diverse range of devices including desktop and laptop PCs, smartphones, tablets, printers, scanners, multifunction devices, dictation machines and IP Telephony hardware amongst others.

A full UK Manual driving licence is required for this role

For an informal discussion contact Phil Faulkes on 01803 653441 or Alex Bartley on 01803 653536

Why work with us

Assist with 2nd line support via a central service desk ensuring it is maintained to acceptable levels as required

Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual

Maintain existing documentation. This includes the creation of installation and user scripts

Provides support to users when resolving issues with specialist ad hoc software. Speaks to the support company on behalf of the user when required

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.



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