Customer Service Advisor
2 days ago
**Renewals Coordinator - Job Description**
**Role Purpose**: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.
**Responsibilities**:
- To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
- Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
- Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
- Negotiating rental increases in line with local market conditions
- Handling objections effectively
- Producing tenancy paperwork in accordance with legislative requirements and following of Lettings' procedures
- Raising the correct fee and obtaining payment in accordance with the Landlord’s TOB and Tenant regulations
- Using the company tools and systems to chase and execute tenancy documents
- Maximising the fixed term renewal’s conversion, and ensuring cross referrals of potential business to other parts of the Group
- Ensuring internal procedures are followed and continuously support achievement of business growth goals
**Experience & Skills Required**:
- Experience in Lettings, contract negotiation or customer service-based roles
- Outstanding communication and customer service skills
- Ability to successfully negotiate and influence with a variety of customer types
- Enjoy working at a fast pace with high volumes
- A keen eye for detail and committed to getting things right first time
- Enjoy working in a target driven environment and working to deadlines
- Ability to develop and maintain strong internal and external relationships
- Good team Player
- Able to stay calm under pressure
- Excellent organisation skills
- Excellent PC and related technology skills
**Functional Knowledge (training provided)**:
- Level 3 - Technical award in Residential Lettings and Management (within 12 months of joining the company)
- By engaging with the company’s learning tools to continually enhance knowledge and skills, particularly developing:
- Working knowledge of Company’s Terms of Business and Tenancy Agreement
- Good understanding of the Housing Act 1988
- Customer relationship management techniques
- Negotiation and objection handling techniques
- Relevant processes, policies and standards
- **Working Hours**:
- Monday - Friday
- 37.5 hours weekly
- 9.00 - 5.30 (1 hour lunch) *
**Salary package**:
Basic salary: £17,125 - £22,000 OTE (uncapped - average team earnings £24,000 to £26,000)
Level 3 Award in Lettings and Property Management: £250.00
Commission OTE: £4,800
**OTE: £21,000 - £22,000**
Commission is based upon individual performance and is paid for the previous months, renewals.
The commission structure is £10 per completed renewal, above an agreed threshold of 40.
There will be a commission guarantee for new starters to allow time to build your pipeline.
A renewal can be claimed when agreeing a fixed term renewal, where the landlord fee has been raised (and paid for Let Only), the tenant fee has been paid (if applicable) and the tenancy agreements sent* to Landlord and Tenant.
- .* Commissions are claimed once the TA is sent, however you are expected to chase for signature and return. An adjustment can be made where tenancy agreements have not been chased and retuned with all signatures._
**New Starter Guarantee**:
In month 1 you will receive £350.00, month 2, £300.00 and month 3, £250.00.
During these months if your standard commission exceeds these amounts, you will be paid the higher amount.
**Job Types**: Full-time, Permanent
**Salary**: Up to £22,000.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Work Location: One location
-
Customer Service Advisor
6 months ago
Annesley, United Kingdom Connells Group Full timeWe’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham**.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path,...
-
Customer Service Advisor
7 months ago
Annesley, United Kingdom Connells Group Full timeWe’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Nottingham**.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to...
-
Customer Service Advisor
7 months ago
Annesley, United Kingdom Connells Group Full timeWe’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham**.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path,...
-
Customer Service Advisor
9 hours ago
Annesley, United Kingdom Countrywide Residential Lettings Full timeRole - Customer Service Advisor Location - Annesley, Nottinghamshire, NG15 Salary - £18,600 - £19,600 (depending on experience) Employment Type - Full-time, permanent Days & Hours - Monday to Friday, 9am - 5:30pm (1 hour lunch) Countrywide are seeking driven and professional customer service specialists who want to be a part of an established, passionate...
-
Customer Service Advisor
4 days ago
Annesley, United Kingdom Reed Business Support Full timeAre you looking for a new opportunity that will challenge you? An opportunity that will allow you to help others? An opportunity that offers great development. Yes, then look no further. Reed are working in partnership with Nottinghamshire County Council and are looking for individuals with great Customer Service and Administration skills to join their team...
-
Customer Service Advisor
4 days ago
Annesley, United Kingdom Countrywide HQ Full time**Role - Customer Service Advisor (known locally as Property Manager)** **Salary - £20,000 per annum Location - Annesley, Nottingham Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent** **The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s...
-
Customer Service Advisor
2 days ago
Annesley, United Kingdom Harper & Guy Recruitment Solutions Full time**Our prestigious client is looking for 4 customer service advisors to join their expanding team!** **JOB PURPOSE**: To support customers in full issue resolution by utilising a combination of own customer service skills and knowledge, and liaison with internal and external stakeholders, whilst working within business agreed SOPs; to ensure customer...
-
Customer Care Advisor
7 months ago
Annesley, United Kingdom Connells Group Full timeIs customer service at the heart of everything you do? If so, we are looking for a dedicated Customer Care Advisor to work within our Customer Care in **Annesley**. This is an opportunity to work for the UK’s largest Property Services Group. We specialise in Estate Agency, Financial Services, Conveyancing, Surveying and much more! This role is focused on...
-
Customer Service Advisor
2 days ago
Annesley, United Kingdom Countrywide HQ Full timeCustomer Service Advisor - Portfolio Manager Salary £20,000 We are looking for an energetic and enthusiastic customer service individual who either has experience within property or looking to embark within that industry. You will be working for the UK’s largest property services group, and our Property Managers playa pivotal role in ensuring that our...
-
Customer Service
6 days ago
Annesley, United Kingdom Bairstow Eves Full time**Role - Customer Service Advisor (Property Coordinator)** **Salary - £20,000 per annum** **Location - Annesley - NG15 0DT** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent** **The role of a Customer Service Advisor (Property Coordinator)**: You will be fully managing your...
-
Customer Service Administrator
6 months ago
Annesley, United Kingdom Countrywide Residential Lettings Full timeCustomer Services Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottinghamshire. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined...
-
Customer Service Advisor
2 days ago
Annesley, United Kingdom SOLOS Consultants Limited Full timeAn exciting opportunity to join a fast paced, customer service team supporting front-line customer service delivery, along with delivering support and fulfillment to Our Clients Customer Service Centre. **Duties include**: - internal/external customer support and building fault reporting. This includes processing visitors to the centre, and supporting with...
-
Customer Service Advisor
7 months ago
Annesley, United Kingdom Connells Group Full time**Job Description** Salary - £21,000 per annum** **Location - Annesley, Nottinghamshire** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent** We are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or looking...
-
Customer Service Advisor
6 days ago
Annesley, United Kingdom Countrywide Residential Lettings Full time**Renewals Coordinator - Job Description** **Role Purpose**: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets. **Responsibilities**: - To take individual responsibility for delivering a quality, personal service to your...
-
Customer Service Advisor
10 hours ago
Annesley, United Kingdom Active Personnel Full timeActive Personnel are currently recruiting a Picker Packer to join our client based in Customer Service Operative in Newstead Village Nottingham. The client has a vibrant, modern, energetic office where teamwork and fun is everything. **The Role** - Taking customer orders over the phone and via live chat - Dealing with customer complaints - General admin...
-
Customer Service Advisor
7 months ago
Annesley, United Kingdom Connells Group Full timeAre you an experienced residential **Property Manager**, who is looking to take the next step in their career? We have an exciting opportunity to join our team as Assistant Operations Manager, and to use and develop your residential industry knowledge. Our team specialises in rent & legal protection so a strong background in residential tenancies of all...
-
Temporary Customer Service Advisor
4 days ago
Annesley, United Kingdom Elizabeth Michael Associates Full time**| TEMPORARY CUSTOMER SERVICE EXECUTIVE |** **| HUCKNALL |** **| £9.11 PER HOUR |** **| TEMPORARY |** **| MONDAY - FRIDAY, 9.00AM - 5.00PM |** **| STARTING ASAP |** **| MAY BE REQUIRED TO WORK 6 DAYS A WEEK|** - Our client is seeking a customer service executive to oversee all customer service duties within the business._ - You will have excellent...
-
Sales Advisor
4 days ago
Annesley, United Kingdom Countrywide Full time**Role - Sales Advisor Location - Annesley, Nottinghamshire, NG15 Salary - On Target Earnings of - £21K - £22K Days & Hours - Mon - Fri, 9am - 5:30pm (1 hour lunch) Employment Type - Full-time, permanent** We are seeking an enthusiastic and driven **Sales Advisor** to join a new and exciting team based at our Annesley Lettings Support Centre. **Role...
-
Customer Advisor
7 months ago
Annesley, United Kingdom Connells Group Full timeAre you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, £22,000** We are looking for a Property Coordinator for our newly recreated Corporate Property team in Annesley,...
-
HR Advisor
1 month ago
Annesley, United Kingdom Owen Daniels Consultancy Full timeAre you an experienced HR Advisor? Have you worked in a generalist HR role within a varied work environment? If so, our client, a leading manufacturing business, is recruiting for an HR Advisor for their site in Nottingham. Reporting to the HR Manager, this role will be responsible for providing HR generalist advice and support across the business on a wide...