Care Coordinator

2 weeks ago

Lewisham, United Kingdom Aplos Health Primary Care Network Full time

**Aplos Health PCN Care Coordinator Job Description**

**Job Title**:PCN Care Coordinator

**Hours**:Full time
**Salary**: £11.50 per hour + NHS Pension

**Location**:Lewisham

**Reports to**:Aplos Clinical Director and PCN Operations Manager

**Overview**:
Aplos Health PCN was founded in 2019 and consists four practices in the London Borough of Lewisham
- Sydenham Green Group Practice, The Vale Medical Centre, Wells Park Practice and Woolstone Medical
Centre. We provide care to a patient population of 50,000. In a little over a year and despite a global pandemic we have developed excellent working relationships between the practices. We have run educational events for patients, started an adolescent and contraceptive clinic and are now looking forward to developing further innovative pathways and services for our patients.

We are seeking an experienced, self-motivated, hard-working, and patient focused healthcare assistant to join our PCN. They will work closely with the GPs and other primary care professionals within the PCN to proactively identify and manage a caseload of patients, making sure that holistic support and is made available to them and that their complex needs are addressed. They may also be asked to contribute towards other administrate tasks within the GP Practice or PCN.

**Job Purpose**:
Care coordinators provide extra time, capacity and expertise to support patients. They work closely with the
GPs and other primary care professionals within the PCN to proactively identify and manage a caseload of patients, making sure that holistic support and is made available to them and that their complex needs are addressed. They may also be asked to contribute towards other administrate tasks within the GP Practice or
PCN.

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the
PCN. The role is pivotal in ensuring all patients receive the best possible care and service.

To assist in the development and implementation of change to improve the service provision in the PCN

To work collaboratively with colleagues across health, social care and the third sector to provide patient
- centred, integrated care.

**Main duties of the job**:
The role involves working very closely with the practices and the multidisciplinary team (MDT) within the
PCN. The role is pivotal in ensuring all patients receive the best possible care and service.

To assist in the development and implementation of change to improve the service provision in the PCN

To work collaboratively with colleagues across health, social care and the third sector to provide patient
- centred, integrated care.

**Clinical System / Medical Records**:

- Familiarity with the clinical system -EMIS
- Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, i.e.,
GP2GP and Docman system

Ensure full and accurate recording in the patient’s computerised records.

**Safeguarding**:
The post holder will be expected to undertake safeguarding training (Children and Adults) appropriate to their role and adhere to policies and procedures relevant to the area they work in.

**Confidentiality**:
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice and PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice & PCN procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice/PCN as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of

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