Housing Complaints Officer
2 weeks ago
Eden Brown are seeking a highly efficient Customer Complaints Officer on a permanent contract in Manchester
As a Specialist Complaints Officer your role will involve:
- Managing all complaints activity, ensuring the highest possible standard of service is provided to customers.
- Ensuring all complaints, however received, are managed and investigated in accordance with regulatory standards, Housing Ombudsman Complaints Handling Code, policy and procedures, ensuring these are logged accurately, acknowledged and a resolution provided in accordance with, managing workload to ensure that complaints are dealt with within regulatory timeframes/SLAs.
**What we're looking for**:
- Great customer service skills, showing empathy, adaptability and effective listening skills.
- Experience in managing a caseload of customer complaints and of working with complaints processes and procedures.
- Excellent stakeholder management skills and the ability to collaborate with all levels of a business effectively.
- Very well-developed IT skills: Word, Excel, PowerPoint, Microsoft 365.
- Able to multi-task, and respond to change and priorities.
Ideally you will have Housing experience (though not essential).
**You must have extensive Complaints experience**
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
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