Housing and Wellbeing Officer

2 weeks ago

Manchester, United Kingdom Great Places Housing Group Full time

Housing & Wellbeing Officer

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self reliance within a customer focused environment and in line with the Independence and Wellbeing framework

**GREAT PLACES - THE BUSINESS**

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities none of which would be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

**CORPORATE RESPONSIBILITIES**:

- To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
- To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
- To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
- To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
- To undertake appropriate training and staff development.
- To identify and develop individual contribution in the delivery of the Great Places competency framework

**PURPOSE OF ROLE**:

- To work flexibly as part of a dedicated staff team to deliver high quality services in line with the Independence and Wellbeing framework and principles.
- To ensure customers receive high quality and responsive tenancy management services in a safe and secure environment and that they are able to sustain their accommodation, live independently and to build on their strengths

**KEY RESPONSIBILITIES**:

- To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
- To provide advice and assistance to customers in relation to maintaining their independence and wellbeing;
- To assist customers to access other agencies and their services and the services within the wider community;
- To ensure customers are clear about the service offer and manage their expectations;
- To assist customers to identify risks and how these may be managed;
- To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;
- To encourage feedback from customers, recording and responding to any complaints and compliments;
- To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
- To take responsibility for the voids, allocations and letting processes and working with referring agencies; to identify suitable customers and promote the service;
- To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;
- To work with and liaise with housing and contracts team on complex housing management case work;
- To liaise with and continuously monitor relevant agencies to ensure that respective roles and responsibilities are clearly communicated, understood and implemented;
- To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans;
- To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures;
- To promote Great Places, the service and attend external meetings;
- To be responsible for the ordering of white goods and furniture, processing of relevant invoices ensuring value for money;
- To adhere to guidelines and workflows as required;
- Work in line with the Independence and Wellbeing framework and principles.

**Housing and Wellbeing Officer**

**Person Specification**

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
- Qualified to minimum level 2 in English and Maths
- Evidence of well-developed IT and keyboard skills

**EXPERIENCE & SKILLS**:

- Experience of working in Housing Management is desirable.
- Experience of using a strength based approach to assist customers to achieve their goals is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- The a

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