Helpdesk Support

6 months ago

Ellesmere Port, United Kingdom Charterhouse Recruitment Services Full time

**HELPDESK SUPPORT**

Charterhouse Recruitment are proud to be partnering with our client who are growing due to the company growth. Our client is a leading travel provider with a global reach who provide unique and tailored travel services for both their clients and customers. They have an excellent reputation in the industry, and they partner with some of the world’s leading brands within the travel trade, so this is a brilliant opportunity to join a leading team.

**WHAT YOU WANT TO KNOW**:

- Salary is between £25k to £28k DOE.
- 25 days holiday plus bank holidays
- Hybrid working (minimum 3 days a week in the office)
- Hybrid and flexible work options available
- Companywide annual bonus scheme
- Additional company benefits to support your wellbeing and happiness

**A SNAPSHOT OF THE HELPDESK SUPPORT’S DAY**:

- You will work within the Help Desk team providing software support and focussing on providing the best possible service.
- You will be the first point of contact for any customers who require assistance.
- Investigating technical queries and problems, working with XML and JSON files
- Assisting with UAT of new functionality, fixes, and upgrades.
- Communicate updates and fixes / resolutions to customers.
- Deliver high quality system updates through QA testing.
- Investigate fare and pricing related queries.
- Understanding the customer's businesses and how they use the products.

**Does this sound like a good fit for you?** Please read on for the essential skills our client is hoping you will be able to showcase:

- Ideally have experience in a helpdesk role.
- Ideally have experience or knowledge of the travel industry, including fares, rules, pricing and booking (not essential as full training will be provided)
- You will be tech savvy / computer literate and be able to adapt to new systems and platforms with ease.
- You will be commercially astute.
- You will have exceptional customer service skills.
- You will have exceptional written communication skills.
- You will be highly accurate and able to prioritise and manage time effectively.

**You may have experience in addition to this which we will be happy to discuss.** If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

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