Help Desk Support

3 weeks ago

Ellesmere Port, United Kingdom 3R Consulting Full time

**Helpdesk Support (First Line)**

**Salary**:Up to £27,000

**Hours of Work**:Monday - Friday

**Shift Pattern**:08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00

**Benefits**:Social Events, Enhanced Annual Leave, Enhanced Pension Contribution and many more

Based in Ellesmere Port, my client is looking for an experienced First Line Helpdesk Support colleague to provide a quality service in software support to clients, as well as internal teams. The First Line Helpdesk Support colleague will be responsible for test plans, system releases and coordinating bug fixes as well as making sure systems are running flawlessly.

**Responsibilities**
- Deliver quality system updates and improvements through comprehensive QA testing.
- Be the initial point of contact for clients when they require any systems assistance.
- Investigate queries from clients during their usage of the systems.
- Investigate technical queries and problems, including JSON and XML files.
- Triage to the relevant departments if unable to answer a query or provide a fix.
- Answer any general questions from clients about products.
- Gain an understanding of the client’s business, and how they use the products and services.
- Follow issues through to resolution, liaising with various departments when required.
- Communicate updates, answers, and fixes to clients as and when required.
- Investigate and escalate any reports of outages and down time.
- Assist in the UAT of new functionality, fixes, and version upgrades.
- Produce user guides, deliver training, look to increase online documentation and self-help system usage.

**Skills You Need**
- Deliver a professional service to clients.
- Attend and contribute to team/departmental/company meetings.
- Compile accurate reports as required.
- Acknowledge correspondence within set SLAs.
- Maintain systems to ensure quality control.
- Strive to continuously improve the quality of information.
- Aim to self-learn and develop skills and understanding of industry practices, procedures, and policies.
- Comfortable reading XML requests and responses (desirable).
- Commercially astute and have a strong customer service ethic.
- Knowledge of Microsoft Office (Outlook, Excel & Word).
- High levels of accuracy.
- Prioritising and time-management.

KEYWORDS: Helpdesk Support, First Line, JSON, XML, Test Plans, Systems, bug fixes

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: First Line Helpdesk Support

  • Support Worker

    2 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We Support are recruiting for full time permanent Support Workers for our Supported Living Services in **Ellesmere Port**. We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support. **Role**: - ** Working from several supported living...

  • Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester. We currently have full time role available supporting our services in Ellesmere Port and Chester as follows; - Supporting several services in Ellesmere Port & Chester - Minimum 33 hours per week on...

  • Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time £22,000

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester.We currently have full time role available supporting our services in Ellesmere Port and Chester as follows;Supporting several services in Ellesmere Port & ChesterMinimum 33 hours per week on average...

  • Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester.We currently have full time role available supporting our services in Ellesmere Port and Chester as follows;Supporting several services in Ellesmere Port & ChesterMinimum 33 hours per week on average...

  • Support Worker

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom We Support LTD Full time

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester.We currently have full time role available supporting our services in Ellesmere Port and Chester as follows;Supporting several services in Ellesmere Port & ChesterMinimum 33 hours per week on average...

  • Support Worker

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom We Support LTD Full time

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester.We currently have full time role available supporting our services in Ellesmere Port and Chester as follows; Supporting several services in Ellesmere Port & Chester Minimum 33 hours per week on...

  • Technical Support

    3 weeks ago

    Ellesmere Port, United Kingdom AdviserPlus Full time

    As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as Technical Support. We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a...

  • Technical Support Team Leader

    3 weeks ago

    Ellesmere Port, United Kingdom AdviserPlus Full time

    As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as a Technical Support Team Leader. We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes...

  • Early Help Navigator

    3 weeks ago

    Ellesmere Port, United Kingdom Cheshire West and Chester Council Full time

    As an Early Help Navigator, you will be at the forefront of establishing and nurturing connections within our local community. Your primary goal is to strengthen community bonds, enhance collaboration, and contribute to the overall well-being of local families. You will be part of a dynamic community-based team that ensures that families requiring additional...

  • Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    **Job description** *** We are looking to recruit a **Full Time Support Worker** for a supported living service in Great Sutton, Ellesmere Port. Role - ** Single Work Location at a Supported Living service in Great Sutton**: - Experience Support Worker required. - 40.75 hrs p/w and 1 sleep (on average based on a 12wk rolling rota) - Working 3 days per...

  • Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    **Job description**: *** We are looking to recruit a **Full Time Support Worker** for a supported living service in Great Sutton, Ellesmere Port. **Role -** - ** Single Work Location at a Supported Living service in Great Sutton**: - Experience Support Worker required. - 40.75 hrs p/w and 1 sleep (on average based on a 12wk rolling rota) - Working 3 days...

  • Support Worker

    3 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester. We currently have full time and bank roles available supporting our services in Ellesmere Port and Chester as follows; **3 x Support Workers (No experience needed, drivers preferred)** - Supporting...

  • Female Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time £20,000 - £22,000

    We Support are recruiting for full-time permanent Support Workers for our Supported Living Services in Ellesmere Port.We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support.Role:Working from several supported living services in the Ellesmere...

  • Female Support Worker

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom We Support LTD Full time

    We Support are recruiting for full-time permanent Support Workers for our Supported Living Services in Ellesmere Port.We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support.Role:Working from several supported living services in the Ellesmere...

  • Female Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We Support are recruiting for full-time permanent Support Workers for our Supported Living Services in Ellesmere Port.We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support.Role:Working from several supported living services in the Ellesmere...

  • Senior Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    Job description We are recruiting for a Full time Senior Support Worker for a Supported Living Service in Great Sutton, Ellesmere Port. We support adults with learning disabilities in supported living properties. The role -Single Work Location at a Supported Living service in Great Sutton45 hours per week over 3 days with 1 sleep, based on a 12-week...

  • Senior Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time £31,082

    Job description We are recruiting for a Full time Senior Support Worker for a Supported Living Service in Great Sutton, Ellesmere Port. We support adults with learning disabilities in supported living properties. The role -Single Work Location at a Supported Living service in Great Sutton45 hours per week over 3 days with 1 sleep, based on a 12-week...

  • Support/care Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We provide support for adults with learning disabilities in our supported living properties as well as Outreach packages across Cheshire and Greater Manchester. We currently have a full-time role available at one of our services in Ellesmere Port as follows; - ** Single Work Location at a Supported Living service in Little Sutton**: - 36.75 hours per week...

  • Support Worker

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are recruiting for full-time Support Workers for our Supported Living Services in Ellesmere Port & Chester. We support adults with learning disabilities in our supported living properties. - ** Working across 3 Supported Living services**: - Guaranteed 35+ hours per week plus Sleep In Shifts - Working 2-3 days per week on a 6 week rota - Full training...

  • Support Worker/care Assistant

    4 weeks ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are recruiting for full-time Support Workers for our Supported Living Services in Ellesmere Port & Chester. We support adults with learning disabilities in our supported living properties. - **Working across 3 Supported Living services**: - Guaranteed 35+ hours per week plus Sleep In Shifts - Working 2-3 days per week on a 6 week rota - Full training...