Front of House Receptionist

5 days ago

Cambridge, United Kingdom Graduate Cambridge Full time

Graduate Hotels is seeking a guaranteed hours part-time **Front of House Receptionist **to join Graduate Cambridge and its brilliant team of hospitality enthusiasts.

The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.

Graduate Hotels creates authentic, spirited spaces that connect travellers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local, even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encourage community exploration. 

**JOB DUTIES AND RESPONSIBILITIES**
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner 
- Understands the key points to communicate for a Graduate Arrival experience 
- Review arrival lists daily and assists in preparing and assembling welcome amenities, including welcome cards
- Be familiar with VIPs arriving for the day
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed to the relevant department
- Maintaining positive working relationships within the Front of House team and with other departments (housekeeping, food and beverage, sales, etc.)
- Responsible for issued bank - count bank at beginning and end of shift
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Assist with activities within the lobby area
- Carry out daily tasks with GDPR always in mind
- Ensues the Front of the House area is always cleaned, stocked and tidy
- Follows through and feels ownership of guest requests 
- Resolves guest complaints in a professional and efficient manner 
- Actively participates in Front Desk upsell program 
- Check Alice regularly for guest requests/Maintenance issues/communication between departments
- Other duties as assigned
**WHAT WE ARE LOOKING FOR FROM YOU**
- Driven & passionate about delivering inspiring service
- A great team player who works well with other
- Previous hotel or customer-facing experience (desirable)
- Previous experience of Opera (desirable)
- Ability to communicate effectively verbally and in writing 
- Ability to work shifts and weekends - this is not a Monday -Friday 9-5 role
- Basic computer skills
- Keen to learn
**THE PERKS**
- Company Discount on rooms plus free night stays each year
- Generous recommend a friend scheme
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Access to a 24/7 Employee Assistance Program
- Discounts off the hotel food & beverage
- Recognition incentives
- Complimentary meal on duty in the Team Member canteen
- Parking for cars, mopeds, scooters and bicycles (Delete if not applicable)
**ABOUT GRADUATE HOTELS®**

**EQUAL OPPORTUNITIES**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

Schedule:

- 8 hour shift
Work authorisation:

- United Kingdom (required)
Work remotely:

- No
Part-time hours: 24 per week

**Job Types**: Part-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Schedule:

- 8 hour shift
Work authorisation:

- United Kingdom (required)
Work remotely:

- No

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