Failsafe Officer

We are recruiting for a Failsafe Officer - Ophthalmology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is a busy and dynamic role, which involves liaising with all staff in the Ophthalmology department and the wider Trust.

Being at the centre of patient focused administration activity. Working collaboratively and cooperatively with others to meet the needs of service users to ensure a high standard of service delivery is reached. We are looking for a self-motivated and committed individual to join our growing team.

Ophthalmology is a busy and innovative department. We manage all our own inpatient and outpatient bookings and have a team of 35 WTE administration staff.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

To lead and monitor all Failsafe procedures under the direction of the Service Co-ordinator within the Ophthalmology team.

You will also be responsible for timetabling clinics at all sites to ensure compliance with demand and capacity.

The successful applicant will be a line manager for 3 members of the team. You need to be able to communicate with members of the department including Consultants, nurses, AHPs, technicians and admin staff with confidence. Putting patients first is at the heart of our work. You would need to be someone who is caring and dedicated.

You will also have key responsibility to monitor and track patient pathways, taking action as necessary and escalating when appropriate.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.