Administration Assistant

4 months ago

Liverpool, United Kingdom Veesupportservices Ltd Full time

**JOB DESCRIPTION**

**DIRECTORATE**:
**Finance And Resources**

**DIVISION**:
**Revenues**

**JOB TITLE**:
**Administration Assistant**

**GRADE**:
**3**

**SALARY RANGE**:
**£16,572 - £19,048**

**LOCATION**:
**Liverpool**

**PRIMARY PURPOSE OF THE JOB**:
**DIRECTLY RESPONSIBLE TO**:
**Team Leader**

**DIRECTLY RESPONSIBLE**

**FOR**:
**N/A**

**MAIN AREAS OF RESPONSIBILITY**:

- Working in multi-functional teams covering administration, the collection of local taxation, cashiering, and customer contact.
- To deliver first class service to all customers. Staff will rotate between different teams. Appropriate training will support any staff transfer between teams.
- To carry out general administrative duties related to the production of school travel passes.
- To work on all types of cases and accounts ensuring appropriate procedures are followed.
- Take steps to safeguard benefit expenditure, prevent and detect fraud wherever possible. Work co-operatively with investigators, other staff and other organisations to tackle benefit fraud and other fraud, maintain standards of integrity as laid down in the Code of Conduct and Personal Standards of Behaviour.
- To contribute to the process of continually improving customer access to quality, cost effective services and promote a positive image of the Council, working as part of an integrated team.
- To assist with delivering the Council’s commitment to excellence and customer service.
- To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
- To provide administrative services and to use, develop and maintain procedures and codes of working practice that maintain and enhance quality.
- To undertake any other duties and responsibilities within the grade of the post and work within the Council’s commitment to equal opportunities and customer

The key outcomes which the post holder can be defined as and will be judged against:

- Is the ‘Customer at the Heart’ of the organisation?
- Are delivering Service Excellence?
- Is the organisation an Employer of Choice?
- Are we a financially strong business?
- Is it a successful company measured by; reputation, service and financial performance and national and international quality standards and awards?
- Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken

It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements with Standing Orders and Financial Regulations of the City Council and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Council’s safety plan.

Due to the changing nature of the business, this job description is not intended to be either prescriptive or exhaustive. It is issued as a framework to outline the main areas of responsibility.

**PERSON SPECIFICATION**

**DIRECTORATE**:
**FINANCE AND RESOURCES**

**DIVISION**:
**Revenues**

**JOB TITLE**:
**administration assistant**

**gRADE**:
**3**

**Note to Applicant**: The essential criteria are marked with *, all other criteria are desirable.

**CRITERIA**

**KNOWLEDGE AND SKILLS**

**METHODS OF ASSESSMENT**

**Qualifications and**

**Training**
- Keyboard skills.*

**A/i**

**Experience**
- Numerate to a sufficient standard to carry out calculations in relation to the various parts of the service.
- Understanding of City Council services.
- Understanding of Best Value and quality service delivery.

**Skills/Abilities**
- Ability to communicate orally and in writing with a wide range of people.
- Ability to respond to customer issues and action solutions in a positive manner.
- Able to work to agreed procedures and secure high quality service delivery.
- Able to work as a member of a team.
- Able to maintain and use records and files and statistical information.
- Ability to deal with difficult situations and challenging situations in an assertive and supportive manner.
- Ability and awareness of the need to protect public funds.

**Commitment**
- Practising and promoting equality of opportunity and non-discriminatory practices.
- Providing a quality service to meet customer needs.
- An understanding of and a personal commitment to the Vision and Values of Liverpool City Council.

**Other**
- Availability to work flexibly on any day between Mondays to Sunday 8.00 to 18.00 including late night working.
- Availability to work from any location in Liverpool City Council.
- Willingness to undertake training as and when required.

Key to Assessment Methods: I - Interview P - Presentation A - Application E - Exercise T - Test AC - Assessment Centre

**Job Type**: Temporary contract
Contract length: 4 months

**Salary**: £14.71 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension

Ability to commute/relocate:

-

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