Customer Support Officer

5 months ago

Yorkshire, United Kingdom Tunstall UKI Full time

We are recruiting for a** Customer Support Officer **to join our Customer Satisfaction Centre, and work as part of a team of 20 colleagues, handling customer requests while supporting our engineering colleagues with efficient diary management.

This is a **full time, permanent role** based at our **Whitley Head Office** (DN14 0HR), with the possibility of **hybrid working once training** has been completed. The working pattern available is below:

- **37.5 hours per week**:

- **Monday - Friday 9am-5pm**

**What will you be doing in this role?**

As a Customer Support Officer, you will be liaising with our all-important customers, providing an excellent service every time. You will be speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries, as well as efficiently and effectively planning the engineer resource and workload.

**What we offer**:

- Competitive salary: £21, 825 pa
- 24 days holiday
- The opportunity for hybrid working (50% onsite, 50% work from home)
- Contributory pension (up to 9% combined pension contribution)
- Holiday purchase scheme
- Paid volunteer day to support a cause you are passionate about
- Car benefit scheme Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: health cash plan, free eye tests, a cycle to work scheme, retail discounts,
- EAP WeCare service - including a 24/7 online GP and mental health counselling service,
- Subsidised on-site canteen
- Free car parking
- A warm and welcoming team environment

**Your key day-to-day responsibilities could include**
- Speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries,
- Efficiently and effectively planning the engineer resource and workload,
- Coordinating engineer’s schedules including leave requests, daily and on-call working rota, based on availability,
- Utilising an appointment booking system to manage the attendance of engineers and ensuring all requests are accurately logged on an in-house system,
- Liaising with third parties, where subcontract labour is used, for specialist or remote work,
- Creating maintenance visit schedules, booking appointments, and producing quotations for chargeable work. Seeing the quotations through to completion by order numbers and invoicing.
- An excellent telephone manner and naturally friendly and empathetic style,
- A strong, clear, and confident communicator,
- Flexible approach to work, able to identify priorities and adjust accordingly,
- Ability to organise and plan effectively,
- A keen eye for detail,
- Competent IT user, proficient in the use of MS Office (Outlook, Word, Excel),
- Previous experience in customer relations roles would he desirable.

**A bit about us**:
Tunstall is a **market-leading health** and **care technology provider**.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our **incredible team of 3,000+ people provide lifesaving** and **life changing technology** and **services to millions of customers across 18 different countries**.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

**Each Tunstall colleague has a superpowerthey’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

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