Customer Support Officer

5 months ago


Yorkshire, United Kingdom Tunstall UKI Full time

We are recruiting for a** Customer Support Officer **to join our Customer Satisfaction Centre, and work as part of a team of 20 colleagues, handling customer requests while supporting our engineering colleagues with efficient diary management.

This is a **full time, permanent role** based at our **Whitley Head Office** (DN14 0HR), with the possibility of **hybrid working once training** has been completed. The working pattern available is below:

- **37.5 hours per week**:

- **Monday - Friday 9am-5pm**

**What will you be doing in this role?**

As a Customer Support Officer, you will be liaising with our all-important customers, providing an excellent service every time. You will be speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries, as well as efficiently and effectively planning the engineer resource and workload.

**What we offer**:

- Competitive salary: £21, 825 pa
- 24 days holiday
- The opportunity for hybrid working (50% onsite, 50% work from home)
- Contributory pension (up to 9% combined pension contribution)
- Holiday purchase scheme
- Paid volunteer day to support a cause you are passionate about
- Car benefit scheme Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: health cash plan, free eye tests, a cycle to work scheme, retail discounts,
- EAP WeCare service - including a 24/7 online GP and mental health counselling service,
- Subsidised on-site canteen
- Free car parking
- A warm and welcoming team environment

**Your key day-to-day responsibilities could include**
- Speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries,
- Efficiently and effectively planning the engineer resource and workload,
- Coordinating engineer’s schedules including leave requests, daily and on-call working rota, based on availability,
- Utilising an appointment booking system to manage the attendance of engineers and ensuring all requests are accurately logged on an in-house system,
- Liaising with third parties, where subcontract labour is used, for specialist or remote work,
- Creating maintenance visit schedules, booking appointments, and producing quotations for chargeable work. Seeing the quotations through to completion by order numbers and invoicing.
- An excellent telephone manner and naturally friendly and empathetic style,
- A strong, clear, and confident communicator,
- Flexible approach to work, able to identify priorities and adjust accordingly,
- Ability to organise and plan effectively,
- A keen eye for detail,
- Competent IT user, proficient in the use of MS Office (Outlook, Word, Excel),
- Previous experience in customer relations roles would he desirable.

**A bit about us**:
Tunstall is a **market-leading health** and **care technology provider**.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our **incredible team of 3,000+ people provide lifesaving** and **life changing technology** and **services to millions of customers across 18 different countries**.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

**Each Tunstall colleague has a superpowerthey’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.



  • West Yorkshire, United Kingdom Victim Support Full time

    Administrative Support OfficerWe are seeking an experienced Administrative Support Officer to join our team at Victim Support. As an Administrative Support Officer, you will provide administrative support across a range of functions within the Homicide Service, managing Excel spreadsheets, inputting and raising invoices, and managing calls to and from a...


  • Walton, West Yorkshire, United Kingdom Grand Union Full time €27,250

    Supported Living Advisor £Permanent, Full Time Are you passionate about helping people live independently and safely in their own homes? As a Life24 Advisor, you'll be the go-to support for customers using our Life24 service, ensuring they feel secure, empowered, and well-supported in their daily lives. Help new customers settle into their homes and the...


  • Yorkshire, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced Resident Liaison Officer to join our team at Fortem Cares. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our residents, ensuring their needs are met and their expectations are exceeded.Key ResponsibilitiesWork closely with our clients'...


  • West Yorkshire, United Kingdom POST recruitment Full time

    Customer Support ExecutivePOST Recruitment is seeking a highly organized and self-motivated Customer Support Executive to join their team. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work well in a fast-paced environment.Key ResponsibilitiesSchedule outgoing mail and package collections, ensuring...


  • West Yorkshire, United Kingdom POST recruitment Full time

    Customer Support ExecutivePOST Recruitment is seeking a highly organized and self-motivated Customer Support Executive to join their team. As a key member of the team, you will be responsible for providing exceptional customer service and support to clients across various disciplines.Key ResponsibilitiesSchedule and coordinate mail and package collections,...

  • Customer Advisor

    5 months ago


    Yorkshire, United Kingdom Karbon Homes Full time

    **Customer Advisors - Part time role 21hrs per week hours to be agreed (permanent role)** We are looking to appoint an enthusiastic individual to undertake the post of Customer Advisor within our Customer Service Team, who has the skills and experience to deliver for our customers. You can be based at either our York (Monkcross, YO32) or Leeds (Headingley,...


  • North Yorkshire, United Kingdom Bardwood Support Services Limited Full time

    About the RoleTitle – Retail Security OfficerPay Rate – £13.00Location – North YorkshireShift Timings – Monday, Thursday (Apply online only), Friday, Saturday (Apply online only), Sunday (Apply online only)You will be working in a well-known retail store, which holds various stock. Officers are responsible for providing safety and security to both...


  • sheffield, south yorkshire, United Kingdom Egress, a KnowBe4 company Full time

    Technical Support Engineer - CX If you’re reading this, we are excited for you. You’ve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate...


  • Yorkshire, United Kingdom Barratt Developments Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Coordinator to join our team at Barratt Developments. As a key member of our Customer Care team, you will play a vital role in ensuring that our home buyers receive the highest level of care and support throughout their home buying experience.Key ResponsibilitiesEnsure personal and...


  • Yorkshire, United Kingdom Fortem Cares Full time

    The Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced Resident liaison Officer to join Fortem, based in Rotherham with travel across the surrounding area. The Resident liaison Officer will work on a full-time basis you will aim to deliver and improve the level of customer and client...


  • West Yorkshire, United Kingdom Education Development Trust Full time

    Job title: Project Support Officer Location:  West Yorkshire area based (Hybrid) This is a full time fixed term contract until March 2025. (37 hours per week) The Work and Health Programme is funded by the UK Shared Prosperity Fund and managed by the West Yorkshire Combined Authority. It is a comprehensive, collaborative initiative that extends...


  • Yorkshire, United Kingdom Blue Supply Ltd Full time

    Please note this is a self employed role and will involve generating your own bank of tenants to support across the UK. We have a fantastic opportunity to help those who need it the most - nobody should live in unhealthy and unliveable conditions. Blue Supply Ltd t/a Tenant Support Team is a growing business in Nottingham, Nottinghamshire. We are...


  • West Yorkshire, United Kingdom Victim Support Full time

    Children & Young People Caseworker We have an exciting opportunity within our Multi-crime Service. We are looking for a Children and Young Person Case Worker, working full time (37.5 hours) Monday to Friday, with some out of office hours working, and occasional Saturdays, dependent on the needs of our service users. This post is to cover maternity...


  • West Yorkshire, United Kingdom Eden Brown Synergy Full time

    I am working with a NHS Organisation based in Leeds who are looking for experienced Customer Service Advisors for 6 months initially. The roles are full time, to start ASAP and paying £11.77 PAYE + holiday pay. **Role Overview** To assist in the provision of transaction processing services to one or several clients. To be responsible for defined core...


  • West Yorkshire, United Kingdom Brook Street Full time

    Role Overview:We are seeking a highly organized and detail-oriented individual to join our Fixed Penalties team in Gildersome, Morley. As a Fines Officer, you will be responsible for providing administrative support, processing driving licences, and maintaining accurate records.Key Responsibilities:General administrative support, including data entry and...


  • Rotherham, South Yorkshire, United Kingdom RNN Group Full time €27,121

    Business Intelligence Support Officer Location: Rotherham (With hybrid working) Salary: £27,121 per annum The Role This technical specialist role of Business Intelligence Support Officer, offers you the chance to gain significant experience and responsibility in the Management Information Services department within a busy customer focused data and funding...


  • West Yorkshire, United Kingdom E3 Recruitment Full time

    Are you a passionate and dedicated individual with a knack for delivering top-notch customer service? Look no further! I am currently working with a leading Facilities Management company searching for a Customer Service Advisor to join their dynamic team on a permanent basis. **Customer service advisor job requirements** - Knowledge of using databases, MS...


  • Hull, East Yorkshire, United Kingdom Bennett and Game Recruitment LTD Full time €26,000 - €32,000

    Bennett and Game are currently on the lookout for a skilled Sales and Customer Support Executive for their client based in Hull, who work within the cable assembly manufacturing industry. Our client is looking for an enthusiastic Sales and Customer Support Executive with a genuine interest in engineering and account management. The ideal individual should...


  • East Riding of Yorkshire, United Kingdom Victim Support Full time

    Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside.We have an opportunity available to work within the Humberside ABC service and are looking for a dedicated, empathetic and passionate individual to join and enhance our team.The role of Triage and Early Intervention Officer - Children and Young...

  • Business Support

    4 weeks ago


    Rotherham, South Yorkshire, United Kingdom RNN Group Full time €27,121

    Business Intelligence Support Officer Rotherham (With hybrid working) This technical specialist role of Business Intelligence Support Officer, offers you the chance to gain significant experience and responsibility in the Management Information Services department within a busy customer focused data and funding team. There is a fantastic opportunity to...