Assessment Officer

4 days ago

Manchester, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Assessment Officer**
**Reference no: GMP BL TCL 0006 B18F / 1**
**Pay rate £14.00 per hour PAYE**
**This opening assignment is for 9-10 months**
**GMP Vetting** To be the first port of call for all contact into the branch by the public, partners and staff. To ensure all incoming work into the branch is quickly assessed and passed to the correct resource. Handling all incoming work into the branch; in particular matters reported under the Police Reform Act 2002 Key responsibilities:

- Receive reports of complaints from members of the public
- Receive reports of complaints from third parties using all the above methods.
- Receiving reports of complaints from members of the pubic via staff using all of the above methods, also including the use of the complaint form and in person reporting.
- Contacting all complainants via telephone or in writing to establish the exact nature of the complaint and to assist in deciding how the complaint should be dealt with.
- Deciding whether a complaint, on receipt is critical enough to be raised immediately to the assessment team supervisor.
- Researching complaints
- Attempting to resolve complaints “there and then” in line with the Police Reform Act 2002.
- Calling members of the public about their complaint and probing / interviewing them to extract as much detail as possible to enable their complaint to be assessed correctly.
- Whilst speaking to members of the public, challenging them with tact and diplomacy should there be clear evidence of a malicious complaint (for example body worn video footage).
- Making a complaint recording decision in line with the Police Reform Act 2002 and fully documenting the rationale. This will involve a verbal briefing to the assessment team supervisor

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Excellent communication skills; particularly listening
- Ability to learn how to use new software.
- Ability to gather information from a range of sources to understand situations, making sure it is reliable and accurate.

**by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.**
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**_._**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- GMP Clearance.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: GMP BL TCL 0006 B18F / 1**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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