Leisure Club Assistant

5 months ago

Coventry, United Kingdom Best Western Plus Windmill Village Hotel Full time

The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.

We have an exciting opportunity for a Leisure Club Assistant to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You should have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

**Key responsibilities for the Leisure Club Assistant are;**
- Welcome and acknowledge all guests; anticipate and address guests' service needs at all times, promoting a fun and relaxing atmosphere.
- Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
- Be responsible for the supervision & safety of guests and members in accordance with Company procedures and Health & Safety regulations.
- Maintain and manage the leisure diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
- Take enquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
- Be responsibility for the cleanliness of the club at all times in accordance with Leisure Club procedures.
- Schedule tee times for golfers and spa treatments for clients as requested.
- Take orders, dispense drinks and serve at tables where necessary.
- Promote and sell golf and leisure shop merchandise to guests and members.
- Sell and process club memberships along with promoting the clubs services.
- Promote facilities with a focus on memberships and achieving forecasted targets.
- Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.
- Have a passion for health and fitness
- Be self-motivated and enthusiastic
- Have previous experience in a guest facing role

**The Essential Skills**:

- Engaging and the ability to inspire
- A passion and commitment to quality and customer service
- Well organised and structured in your approach

**The Desirable Skills**:

- Confident personality with presence
- Lifeguard qualification
- Attention to details and the ability to multitask duties

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