Er Administrator

1 month ago


Birmingham, United Kingdom Mitie Full time

To provide and deliver an accurate and efficient customer focused ER administration Service to all current Mitie employees and future Mitie employees, ensuring SLA's and compliance are maintained across a wide range of queries.

**Main Duties**
- To provide a high level ER administration service to the ER Advisory Team and Line Managers.
- To supporting line managers with Employee Relations documentation and working with Employee Relations Advisors to ensure the documentation is accurate and detailed
- To carry out ER related administrative tasks as part of the ER administration team ensuring SLA's are continuously met
- To complete filing and collation of personnel files
- To maintain good working relationships with all other teams within People Support and the wider HR community to ensure a first class service is provided to all stakeholders
- To understand and comply with policies and procedures
- To use HR Systems to update and maintain colleague data
- To ensure the service provided is in line with Mitie's policies and procedures and is compliant with relevant legislation
- To understand and complete all work-related documentation accurately in a timely manner
- To carry out work in a safe and diligent manner
- To attend and fully participate in training and appraisal activities as required
- To undertake additional duties in line with capabilities as required

**Person Specification**
- Previous experience within a HR Administration role
- Basic understanding of HR Policy and procedures (Highly Desirable but not essential)
- GCSE or equivalent standard in English and Maths
- Proficient in Microsoft Word and Excel
- Proficiency in SAP HR/Payroll system or other recognised HR database preferred however not essential
- Ability to multitask, prioritise workload and use own initiative to ensure results
- Demonstrate a proactive approach to delivering excellent customer service to stakeholders inline with SLA's and KPI's
- Excellent attention to detail and accuracy
- Strong team player - willing to assist others
- Desirable to have experience of mail merges and VLOOKUP's
- Well organised, with the ability to multi-task, prioritise and manage competing demands
- Resilient - able to work under pressure
- Excellent organisational skills
- Flexible and adaptable
- Team player with a can-do attitude
- Process orientated with a keen eye for detail


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