Service Desk Technician Healthcare
3 weeks ago
**Service Desk Technician (Healthcare)**
**Job Type**:Full Time, Permanent
**Salary**:Competitive
**Location**:Coventry, CV1 3BH
**The Role**
Zenzero has an exciting opportunity for a Service Desk Technician to join our Service Desk Team in Coventry.
The role will involve answering phone calls, logging tickets and providing first-contact-resolution where possible. When you cannot solve an issue within the agreed timescales you will escalate by following the appropriate processes. You will communicatewith customers using the most appropriate channels, ensuring that all communications, ticket notes and time entries meet our quality standards. Previous experience of supporting users in a healthcare setting or using healthcare focused IT systems is beneficial.
**What we’re looking for**:
A confident, pro-active self-motivated individual, who is experienced working under pressure in a fast-paced environment. You must be able to follow processes and procedures correctly with minimum oversight and make recommendations to the adjusting of thoseprocesses. You will need to be flexible with your working hours and be able to cover specific shifts, provide holiday cover, and to assist with high-priority activities as they arise.
We are looking for people that can demonstrate the required technical and customer services skills, and therefore, the following is advantageous
- Past experience of working for a Managed Services Provider (MSP or MSSP) or an Internal IT team providing support to a large number of users
- Knowledge and technical understanding of Microsoft 365 and general business IT systems
- Experience in using ConnectWise Manage or another ITSM tool
- Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
- Excellent organisational skills
- Strong team working skills
- The ability to deliver exceptional levels of customer care.
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