2nd Line IT Support
3 weeks ago
Our client, a specialist Income Protection insurer, are looking to hire a 2nd Line Service Desk Analyst to manage their internal IT infrastructure and help to deliver various IT projects.
You’ll play a key role within the company, driving continuous improvement strategies and coordinating with internal and external teams to meet the needs of the business.
**Salary: £35,000 to £40,000 pa, DOE**
**Office in Hove**
**Monday to Friday**
**Must have the right to work in the UK without sponsorship**
You will be responsible for coordinating and maintaining the office IT infrastructure, allowing for smooth and seamless operation, as well as leading on any IT projects.
**Key Responsibilities**:
- Maintaining IT infrastructure.
- Driving continuous improvement strategies.
- Managing IT projects with their offshore development team.
- Managing costs and overheads.
- Liaising with various stakeholders to identify requirements and deliver appropriate solutions.
- Reviewing, documenting and communicating standard business processes.
**What we’re looking for**:
- A minimum of 3 years’ operational IT experience.
- Strong telephony support capabilities
- Knowledge of key networking principals (LAN, WAN, Wifi etc. )
- Previous experience working with a CRM system.
- Experience with security technologies.
- A highly analytical approach.
**Desirable Skills**:
- Enterprise infrastructure management.
- Microsoft Office Suite.
- Cloud experience, ideally AWS.
- ITIL, Prince2 or similar project management experience.
- Jira and sprint cycle management.
Please note that we are acting as a recruitment agency in relation to this vacancy.
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00-£40,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Work Location: One location
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