1st Line IT Support Engineer

2 weeks ago

Hove, United Kingdom YourRecruit Group Full time

**Europe’s largest music institute are currently looking for an IT Support Engineer to join a fast growing, exciting team with excellent prospects for the future. Providing a creative space, with state-of-the-art facilities, they not only nurture talent;they enable future generations to find their place in music. A great opportunity for someone looking for a career, not just a job**

On top of the salary, you will also be entitled to fantastic benefits including, Educare Platform - Online learning suite/library, 25 days annual leave plus Bank Holidays, closed at Christmas (doesn't come out of annual leave entitlement), Free eye testvouchers, plus lots more

**To provide a fast and responsive local IT support service to the college team which is consistent and compliant with the IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.**

**Responsibilities**:

- To provide an excellent IT service and support to all students at the college.
- Ensuring a technical infrastructure which is compliant and consistent with the IT Policy.
- Supporting the IT team on the implementation of technical projects.
- To provide 1st line support to all staff in the respective college and escalate calls where necessary.
- To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable timeframe.
- To set-up college staff on desk-tops, laptops, phones, MACs.
- To actively use and review the IT Helpdesk system to ensure that all college issues are logged and prioritised.
- To liaise with the college business system super-users to deploy systems/software across college users.

**Essential criteria**
- Highly organised and focused in delivering a fast and high-quality support service.
- Excellent administrative skills and experience in managing their own work-plan.
- Good written and verbal communication skills.
- Experience with Office 365 administration tasks.
- 1 or more years’ experience working in a similar role.
- Experience of Active Directory user account management.

**Desirable criteria**
- 1st line experience within a technical role ideally within the education sector, but not essential.
- Technical qualifications would be helpful but not essential, full training will be provided.
- Experience using Macs is advantageous.

**Interested?**
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