Debt Recovery Officer

6 months ago

Stratford, United Kingdom Braundton Consulting Limited (Recruitment) Full time

**Debt Recovery Officer**
- Based in Stratford office 1-2 days a week and 3-4 days working from home_
- Salary: £30,173 - £34,455 per annum (depending on experience)_

Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you

Our client has a vibrant and busy Income Management Department responsible for minimising arrears and maximising income collection. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with the resident’s providing advice and support in order to avoid legal action for the recovery of debt.

**Key Responsibilities**:

- Proactively managing a portfolio of accounts to reduce rent arrears.
- Negotiating agreements/payment plans where appropriate.
- Working closely with your residents to achieve the right outcome.
- Make referrals for support and provide advice and information to Residents.
- Identify when to take legal action as appropriate, completing legal paperwork and attending court in or around London when required.
- To carry out evictions where possession has been obtained.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Making outbound and taking inbound calls.

**Skills and experience**
- Excellent customer service skills are essential for this role.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Build rapport and gain trust of your residents.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.
- 35 Hours per week, the customer service directorate are contracted to work between the hours of 8am-8pm but the work patterns alternate between 9am-5pm and 10am-6pm._

If you are passionate about achieving goals and making a difference, are able to work effectively, both as part of a team and independently, can manage your own workload whilst consistently meeting deadlines then this could be the job for you

Braundton Consulting s a recruitment agency recruiting on behalf of a client.

**Job Types**: Full-time, Permanent

**Salary**: £30,173.00-£34,455.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 371762

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